Community Engagement Specialist for US-based company ( Remote )
Paired is a forward-thinking agency dedicated to connecting exceptional talent with companies in need of innovative solutions. As a leader in remote work, we believe in the power of community and collaboration to drive success. Our mission is to provide flexible work opportunities while fostering a vibrant and inclusive community.
We are currently seeking a Community Engagement Specialist to join our client's team. This remote role is crucial in fostering strong connections within the community and driving engagement initiatives that resonate with our audience. The ideal candidate will be a passionate advocate for community development, with a focus on creating meaningful interactions and collaborations.
Responsibilities:
- Monitor Facebook and Instagram comments and messages across multiple brand and whitelisted pages.
- Reply to customer comments, questions, and feedback using the appropriate brand voice and tone.
- Identify and escalate potential customer service or PR issues quickly and appropriately.
- Determine when to reply, hide, or delete comments based on clear brand guidelines.
- Maintain active community engagement to encourage positive discussion and build trust with followers.
- Track and log engagement activity, frequently updating internal teams on trends or issues.
- Follow detailed SOPs for moderation, escalation, and communication protocols.
- Collaborate with marketing, customer service, and creative teams to ensure unified brand representation across all interactions.
- Bachelor's degree in Communications, Marketing, or a related field.
- Previous experience in community engagement, social media management, or customer relationship roles (2+ years preferred).
- Exceptional written and verbal communication skills.
- Proficiency in using social media platforms and community management tools.
- Strong organizational skills and the ability to manage multiple projects simultaneously.
- A proactive approach to problem-solving and engagement.
- Experience in remote work or distributed team environments is a plus.
- A genuine passion for building community and fostering connections.
- Competitive salary.
- Ability to work remotely.
- Collaborating with international teams, as you will be working for global company.
- This role is open to individuals of all experience levels, including fresh graduates and stay-at-home parents looking to re-enter the workforce.
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