Director of Media Operations

👋 About Owner.com

Owner is the all-in-one platform that restaurants use to succeed online.

Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.

You can think of it as Shopify meets HubSpot, but specifically for restaurants.

Learn more about the problems we are solving for our customers here.

🌎 Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

🚀 Our traction

In just over 3 years we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.

More importantly, we’ve helped thousands of restaurant owners save their businesses - and not  only survive, but thrive.

⭐ Our team

Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2025 to keep pace with our customer growth.

🌆 Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.

🔍 Why we’re looking for you

Media has been an unfair advantage for Owner as we’ve scaled to over a billion dollar valuation. Our YouTube and Instagram channels are category leaders. We’ve become the #1 voice in restaurant growth. We have attracted customers, investors, and world-class talent using media.

Our channels regularly get over 3 million organic impressions per month, and we’re looking to double down on this momentum by building a dedicated Media team. It will make media an even bigger advantage for attracting customers and talent. The Director of Media Operations is one of our early hires for this team.

As the Director of Media Operations, you’ll design and scale the systems that will help us (1) grow our audience across all channels, (2) acquire more customers, and (3) strengthen our movement and community

You’ll make the media engine run smoother, faster, and better on our way to build Owner.com into a generational company.

This role is based in San Francisco, California.

• Work in close partnership with the VP of Media on Media Team org planning and growth, set direction and the operating cadence for all channels.
• Define an ongoing strategy for prioritization of organic channels, secure executive buy in on resource allocation, and make clear tradeoff calls for our media investments.
• Identify key hiring and resourcing needs to increase our follower growth by orders of magnitude, develop and execute recruiting plans end to end.
• Architect and lead the operational backbone of Owner’s media organization across both the customer and talent brands.
• Manage vendor relationships and deliverables ensuring quality, speed to publish and optimize cost per asset.
• Build systems, dashboards, and automations that improve team velocity, visibility, and use them to drive cross-functional decisions
• Ensure our media teams are always ahead of the ball on media inputs and outputs— with conflict-free production planning, resource management, and posting calendars
• Create real-time reporting infrastructure that turns creative output into measurable audience growth and business impact
• Hit clear “can’t miss” KPIs for our team, increase publishing frequency, raise asset quality, and reduce redundant work across channels

• Report directly to Chief of Staff to the CEO and VP of Media
• Partner closely with CEO, VP of Marketing, Director of Content Marketing, and cross-functional leaders across Product, Marketing, and People Teams
• Collaborate with external vendors and creative partners to ensure seamless delivery and alignment.

• 6+ years of experience in media operations, project management, or technical operations in a media-focused environment
• 2+ years managing cross-functional projects or teams (media, analytics, engineering)
• Advanced proficiency in project management tools for Media: ClickUp, Notion, or Asana - plus automation tools like Zapier, Airtable, or similar
• Proven ability to identify bottlenecks, build scalable workflows, and lead complex operational systems
• Strong analytical instincts with experience designing dashboards or automated reporting
• Meticulous attention to detail — from file structure and compliance to naming conventions and SOPs
• Excellent communicator who thrives in a fast-paced, entrepreneurial environment

• The estimated base salary range for this role is $180,000–$220,000, plus a generous pre-IPO equity package.
• Other benefits include comprehensive health coverage, a remote-first workplace, unlimited PTO - plus extra fun perks!

🚩 Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.

We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information.  If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.