IT Service Support Analyst 1

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Job Title:

IT Service Support Analyst 1

Department:

Engineering | Engineering Technology Services

Provides tier 1 IT computing support for faculty, staff, students, researchers and computing labs for the College of Engineering (CoE). Escalates complex issues to tier 2 and 3 technicians to resolve. Monitors computer assets to maintain departmental inventory. Assists in audit and inventory compilation. Performs daily maintenance of classrooms and labs, tracking classroom maintenance using department provided tools. Ensures all University and College policies are followed. Adheres to Information Technology Infrastructure Library (ITIL) best practice framework to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs).

Position includes occasional heavy lifting.

Additional Information:

Required Qualifications

Bachelor’s degree, or vocational or technical school degree or equivalent combination of education and experience.

Desired Qualifications:

Experience in supporting Microsoft Windows clients, Apple clients, peripherals, and their connectivity in a networked environment. Experience with formal help desk ticketing system. Ability to lift 25 pounds, climb stairs, and have good dexterity strongly.

Pay rate: $24.76-32.33/hr.

The actual salary paid to an individual will vary based on multiple factors, including, but not limited to, education, years of experience, internal equity, etc.

Location:

Scott Laboratory (0148)

Position Type:

Temporary (Fixed Term)

Scheduled Hours:

40

Shift:

First Shift

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The university is an equal opportunity employer, including veterans and disability. 

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.