Growth Operations Analyst, Sales Oversight

Hi, we're Oscar. We're hiring three Growth Operations Analysts, Sales Oversight join our Growth Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Analyst, Sales Operations manages key processes. The analyst is the subject matter expert on workflows and best practices within a processing team, and provides support and training to other team members. Additionally, they use their expertise to partner cross-functionally  to design new tools and to generate best-in-class processes and procedures across departments.

You will report to the Senior Manager, Growth Operations.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a hybrid role in our Tempe, AZ office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $28.85 - $37.86 per hour. The base pay for this role in all other locations is: $25.96 - $34.07 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Manage the end to end execution of  sales operations processes.
• Become the subject matter expert on workflows and best practices. Use this expertise to support the development and training of team members and support them on issue resolution. 
• Escalate issues through proactive identification and monitoring of processing to management or internal teams and partner with them on resolution. 
• Create and maintain workflow documentation and resources for the team. 
• Lookup and pull data from databases using internal tools. 
• Build and maintain relationships with cross functional internal stakeholders. 
• Compliance with all applicable laws and regulations. 
• Other duties as assigned. 

Qualifications

• 1+ years of work experience in health insurance, utilization management, and/or operations.
• 1+ years of technical proficiency working with Google sheets, excel, and databases.
• 1+ years of experience supporting building workflows, improving operations, or project management.

Bonus Points

• A bachelor degree, associates degree or equivalent work experience. 
• Prior work experience in tech, healthcare, audit, or management consulting.
• Experience writing and running SQL queries.