Customer Service Representative
Skills
- Strong communication and active listening skills.
- Effective organization, time management, and multitasking abilities.
- Ability to remain calm and adaptable under pressure.
- Familiarity or willingness to learn ServiceTitan software.
- Teamwork and growth-oriented mindset.
Responsibilities
- Provide exceptional customer service via phone, email, and chat with a positive and empathetic approach.
- Manage a high volume of customer interactions confidently and efficiently.
- Solve customer issues by researching and delivering helpful responses.
- Maintain accurate records of customer transactions and communications.
- Identify opportunities to recommend additional services.
- Collaborate with technicians and team members to ensure smooth service delivery.
- Develop in-depth knowledge of company services to act as a subject matter expert.
Education
- High school diploma or equivalent.
Benefits
- Health, vision, and dental insurance.
- Paid time off and holidays.
- 401(k) plan with company matching.
- Employee discount and referral programs.
- Hands-on training, mentorship, and promotion opportunities.
- Supportive team-first culture.
Average salary estimate
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