Investigator 2

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

Salary: $4,409.00 - $6,736.00 per month, or $52,908.00 - $80,832.00 per year.

Job Description

The Oregon Medical Board is looking for an individual with some investigations experience and a strong background in customer service to join our fast-paced agency as the new Investigator 2 and serve as a member of our Investigations and Compliance team. This announcement is for a full time, permanent position, with some flexibility in work schedule and remote working. This is a union represented position and is covered by a collective bargaining agreement.

The OMB understands the necessity of work-life balance and fosters a culture that supports it. Our office is on the waterfront in beautiful downtown Portland, overlooking the Willamette River, and great view of Mt. Hood. Numerous public transit options are within quick and easy access.  Community is a strong focus within the agency and ensures our staff feel included and supported in all aspects of their work.

The mission of the Oregon Medical Board (OMB) is to protect the health, safety, and wellbeing of Oregon citizens by regulating the practice of medicine in a manner that promotes access to quality care. The OMB licenses, regulates and investigates Oregon medical doctors, doctors of osteopathic medicine, podiatrists, physician associates and acupuncturists. Collectively, they are referred to as “licensees.” The Board licenses, monitors, disciplines and educates its licensees to assure their fitness and competence to serve the people of Oregon. For more information about the OMB, visit our website.

This recruitment will be used to establish a list of qualified candidates to fill the current vacancy, and may be used to fill future vacancies as they occur.

Benefits of working for the State of Oregon and the OMB team (What’s in it for you):

• Rewarding work in a productive and collaborative environment, where your work makes a difference.

• Colleagues who are passionate about public service.

• Work/life balance, 11 paid holidays a year, and generous leave including paid sick leave, vacation, and personal leave.

• A competitive benefits package that offers comprehensive medical, dental, and vision plans for the employee and their qualified family members.

• Membership in our pension and retirement plans.

• Get There – Oregon’s easy-to use carpool matching tool and trip planner.

• Live, work and play in Portland, Oregon.

Here’s what you will do:

As an Investigator 2, you will take incoming calls from citizens, licensees and other agencies requesting information about our investigations and the investigative process. You will direct callers to appropriate resources, ensure complaint forms are provided, and take reports over the phone. At the direction of the Investigation Manager, you may be assigned preliminary and malpractice cases.   Duties will include, but are not limited to the following:

• Serve as the initial point of contact for citizens, patients, licensees and other agencies that may be seeking information regarding Board functions.

• Evaluate incoming information to determine potential risk to public.

• Review written complaints and receive verbal complaints against licensees of the Board and provide an appropriate response or refer to another agency when applicable.

• Enter complaint information into the database.

• Provide instruction on how to file Board complaints and educate individuals on the investigative and compliant processes.

• Engage with individuals who are dissatisfied with the health care system or disappointed with an action taken by the Board and are irrational, angry or impaired.

• Monitor, respond, and document complaint emails and phone calls.

• Draft documents regarding information received over the phone regarding possible violations of the Medical Practice Act.

• Evaluate complaints and participate in the Intake Review Process.

• As directed by the Investigation Manager, conduct preliminary and malpractice investigations.

• Create summaries outlining the information discovered and how the information was obtained.

• Review complaints, statements and investigative information and determine if additional information is needed.

• Establish working relationships with other health care boards, law enforcement agencies, and other agencies to collaborate on specific investigations.

• Assist the Compliance Section with monitoring compliance of licensee on Orders or Agreements with the Board.

• Create compliance summaries for licensees requesting termination or modification of Orders or Agreements with the Board.

• Monitor, document, and respond to complaint email box and complaint phone line messages and forward messages as appropriate.

What we’re looking for:

MINIMUM QUALIFICATIONS

Two years of recent (within the last five years) investigative experience which included gathering facts, collecting evidence, examining records, and conducting interviews to verify or disprove claims of suspected law violations.

College level courses in law enforcement, criminal justice, law, accounting, auditing, or a closely related field may be substituted on a year-for-year basis for up to one year of the required experience.

Candidates who are the most competitive will possess the following skills, background, and areas of expertise:  (DESIRED ATTRIBUTES)

• Past customer service experience preferably in public safety, health care or related fields. 

• Demonstrated skill in critical thinking.

• Excellent communication skills related to listening and responding with empathy

• Ability to be on the phone for extended periods.

• Express a positive work attitude in a team working environment,

• Experience and knowledge applying statutes, rules and procedures.

• Ability to understand expectations and respond accordingly.

• Ability to focus on critical information and devise strategies for positive outcomes.

• Professionally able to break contact with a caller without generating conflict.

• Ability to be respond in a timely with information, and document contacts.

• Understanding the importance of accurately documenting investigative information

Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Errors or omissions may impact your rating or result in you not being considered for the job.

ADDITIONAL REQUIRED MATERIALS:

You must attach to your online application the following:

1) Current resume

2) Cover letter (2-page limit)

Please attach these documents in the “Resume/CV” section of the application.

HOW TO APPLY:

• External Applicants Click on the “Apply” button and submit your application. Click this link to see the External Candidate job aid, and view this video for additional information.

• Please visit the State of Oregon job opportunities webpage to submit your application for the position, which includes your current cover letter and resume.

  • Internal Applicants (current State of Oregon employees): Apply through your employee Workday account.  See “What you need to know to get the job” page. At the time of application, please attach your current cover letter and resume.

  • Get Noticed! Help your application rise to the top! Your candidate profile, cover letter and resume are the perfect place to display your interest in the position and highlight the skills and experience you will bring, making you the best candidate for the position. If requested, please be sure to attach your cover letter and resume.

  • Please note: the use of outside resources such as Artificial Intelligence software during application, applicant skill assessments, examinations, and/or interviews is prohibited. Unauthorized use of outside resources during the hiring process will result in disqualification. For applicant help and information, visit www.oregon.gov/jobs.

  • If you need an accommodation in the application or hiring process, please contact Jessica.Bates@omb.oregon.gov or 971-673-2697.

  • Only candidates who meet the qualifications and have work experience most closely meeting what we’re looking for will be moved forward in the selection process.

  • Applicant submissions will be screened for consistency of information and reviewed for communication at a professional level with attention to detail, proper grammar, spelling and punctuation.

  • Transcripts and Certifications must be from an accredited institution and will be required at time of interview.

  • All application materials must be received by the closing date and time posted on this announcement. Click here to find “What you need to know to get the job”.

  • Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

AFTER YOU APPLY:

• Log in to your Workday account before the job announcement closes to see if you have any pending tasks or actions, and make sure to complete those tasks or actions before the job announcement closes. These can be found under the “My Applications” section.

• Be sure to check both your email and Workday account for updates regarding this recruitment.

VETERANS’ PREFERENCE

Oregon state government provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235.  If you are eligible and requesting veterans' preference, you may receive an additional questionnaire in your Workday account after you submit your application. In order to receive Veterans’ Preference, you must complete the questionnaire in your Workday account, preferably before the application deadline but no later than date of interview. In order to ensure your privacy, we are asking that you complete the Veterans’ Questionnaire and attach your qualifying military documents at that time. This questionnaire will be sent to your Workday account after you submit your application.

• Please be sure to monitor your Workday account frequently, as all communication regarding application status will be sent to your Workday account. You may be asked to submit additional information after the initial application.

• For questions about documentation, please contact the Oregon Department of Veterans’ Affairs at 1-800-692-9666.

CRIMINAL BACKGROUND CHECK

Employment is contingent upon the outcome of a state and national criminal record check which will include fingerprints. Your fingerprints will be used to check the criminal history records of the FBI. Any history of criminal activity will be reviewed and could result in the withdrawal of the offer or termination of employment. You have the opportunity to complete or challenge the accuracy of the information contained in the FBI identification record. The procedure for obtaining a change, correction, or updating an FBI identification record are set forth in Title 28, CFR, 16.34. You can find additional information on the FBI website at https://www.fbi.gov/about-us/cjis/background-checks.

Additional information:

• Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes. If you have questions about the job announcement, or need an alternate format to apply, please contact Jessica Bates at Jessica.Bates@omb.oregon.gov or 971-673-2697.

• Please visit the Oregon Job Opportunities Webpage for more helpful information regarding the application process, Workday tips and resources, job opportunities across the State, and more!

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.

• Note that hires that are new to Oregon State government will be offered a salary step within the pay range based on the outcome of a pay equity review.

• NOTE: This position requires that you maintain a valid state driver's license, and pass a check of your driving record. Additionally, this position requires that you obtain and maintain CJIS (Criminal Justice Information Services) clearance.

• The Oregon Medical Board does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.

• Note that all hires to State of Oregon government will be offered a salary step within the pay range based on the outcome of a pay equity review.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job

Candidates from diverse backgrounds are encouraged to apply.  The Oregon Medical Board is an equal opportunity, affirmative action employer, committed to equity and workplace diversity. The OMB values hiring a workforce representative of the communities we serve, understanding that a diverse workforce revitalizes our state. We value diversity and foster a positive and welcoming environment where all employees can thrive.