Case Management Coordinator & Receptionist (Office Specialist 2)

Initial Posting Date:

08/21/2025

Application Deadline:

08/31/2025

Agency:

Department of Human Services

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Case Management Coordinator & Receptionist (Office Specialist 2)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

Do you have a passion for human services and a desire to contribute to the welfare of children and families? We are seeking a Case Management Coordinator & Receptionist (Office Specialist 2) to join our team. Your organizational expertise and commitment to helping others will be crucial in supporting our mission. Apply today to be a key part of our effort to promote child safety and family well-being!

Summary of Duties

As a Case Management Coordinator & Receptionist, you will:

• Provide administrative support to caseworkers and supervisors, including data entry, case management tasks, and record-keeping.

• Assist casework staff with a variety of paperwork, forms, scheduling, copying, scanning, and tracking.

• Answer calls, address inquiries, coordinate schedules, and direct individuals to services and resources.

• Ensure compliance with laws, rules, and policies regarding payments, documents, and information.

• Adapt to changes as needed by supporting various areas of Child Welfare.

• Process and manage records requests (Police, Medical, School, Etc.) uploading files and distributing records as needed to caseworkers.

• Receive records and ensure OR-Kids information is correct and current verifying personal information and details.

• Maintain electronic and hard copy filing systems, following consistent and timely archive procedures.

Minimum Qualifications

• One year of experience working in a human services or behavioral health setting; OR

• An associate degree in any field; OR

• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience conveying information in a clear and understandable way both verbally and in writing.

• Experience collaborating with others, exchanging ideas and resources, and working together to achieve successful outcomes.

• Experience using Excel spreadsheets to track and organize information.

• Experience using prioritization and time management to meet deadlines and complete tasks.

• Experience adjusting to changing circumstances and deadlines to complete tasks.

Working Conditions

• This is an in-person position, duties will be conducted in an office setting.

• Employee’s work schedule will be Monday - Friday from 8 am - 5 pm PT; hours may fluctuate based on service needs. 

• Rare, compensated overtime hours may be required, including evening and weekend work.

• May work with individuals experiencing trauma or crisis. Some individuals may have challenges managing their emotions.

• May encounter situations requiring quick decision-making to ensure the safety of oneself or others.

Attention all candidates!

• Application materials are screened for minimum qualifications and essential attributes to determine if you advance in the selection process. Clearly describe how you meet these requirements in your application materials.

• Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered is included in your application materials.

• Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.

• Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.

Please include the job requisition number: REQ-185982.

• Recruiter: Amanda Alvarado.

• Email: AMANDA.K.ALVARADO@odhs.oregon.gov

• Phone (call or text): 541-709-8695.