Medical Assistant - Specialty Behavioral Health Clinic - Diamond Bar

About Us: 

Located in the beautiful Diamond Bar, CA, Serenity AG partners with an innovative mental health practice meticulously designed down to every detail to deliver the most amazing patient experience possible. The clinic specializes in treating treatment resistant depression. Everything we do is driven by our desire to offer the best in care and experience for our patients.  Our top-tier providers are the best in their field, our facility is designed for unparalleled comfort in every aspect, our Patient Advocate team is simply unmatched anywhere.  Every patient has a personal Patient Advocate that will assist in every detail from scheduling, transportation, in-clinic amenities, and handle 100% of all paperwork related to insurance.  Our patients have the luxury of focusing on their healing while we do the utmost to handle every other detail for them. 

Job Description:

We are seeking a dynamic and experienced Medical Assistant to help deliver on our vision of redefining what it means to be a patient-centered practice.  We are looking for a candidate who has experience working in a medical office and interacting with patients.  We want a candidate who presents professionally and has excellent communication. This role requires a candidate who has computer skills, and a tremendous attention to detail.  The ideal candidate would be  an energetic individual who is dedicated, friendly, organized, reliable, a good multitasker, and customer-service oriented. This role will include a wide range of in-clinic administrative duties, patient interactions, and medical staff support. This candidate should have familiarity and comfortability working one-on-one with a physician.

Responsibilities: 

• Assist with in-person medical treatments.
• Seamlessly work alongside the clinical team to provide personalized care and ensure each patient feels like the only patient we serve.
• Utilize  necessary clinical skills to check vitals, testing, and assist in medical procedures.
• Rooming patients which will include pushing any patient in a wheelchair when applicable and necessary.
• Prepare the patient rooms between patients. Maintain tidy and organized office space and patient rooms.
• Assist in managing day-to-day operations of the clinic to ensure exceptional experiences for our patients and provider staff.
• Provide seamless arrival/departure experience for all patients starting from profile check, pre-arrival communications, treatment room inspection, meet and greet, in-room check in, personalized amenity requests, and individualized safety requirements.
• Responsible for creating an atmosphere that allows both the patients and the managing physician to have the best experience possible.
• May assist with opening and secure closing of the clinic, patient communications, scheduling, coordinating patient care and intakes, collecting payments/copays, inventory management, and related duties.
• Responsible for prospectively identifying gaps in patient service or office flow and suggesting improvements. 
• Assist the authorization team in verifying insurance eligibility and benefits
• Assist with management of the inventory of clinical supplies. 
• Handle any administrative errands which may include but is not limited to  going to the post office, picking up office supplies, and processing mail deliveries. 
• Handle any scanning and filing of paperwork.

• Exceptional emotional intelligence with high degree of empathy
• Excellent personal presentation and interpersonal skills
• Enjoys solving problems and presenting solutions to the leadership team
• Possesses a startup mentality and the ability to function in a fast-pace environment 
• Flexibility to changes in circumstances. 
• Be a proactive self-starter
• Maintains effective work ethic in a highly collaborative work environment 
• Customer service oriented with the ability to adapt/respond to different individuals
• Exceptional organizational skills, attention to detail, and ability to multitask
• Able to sit, stand, and walk up to 8 hours with ability to lift and carry up to 20lbs
• Proficiency in working in our technology suite: Google Workspace, Chromebooks, MacBooks, mobile apps, etc.
• Efficient Communication skills as this role will involve time on the telephone, both receiving inbound calls and making outbound calls, as well as in person communication with the physician.
• College degree in healthcare administration or business administration would be considered a plus.

• Part-time or Full-time
• Paid holidays, vacation, and sick time
• Medical, Dental, Vision Insurance
• 401K Retirement savings plan with 6% match
• Employee Assistance Program
• Short Term Disability and Long Term Disability insurance
• Life Insurance
• Growth & Development opportunities