Case Aide (Social Service Assistant) 9AM-6PM Shift

Initial Posting Date:

08/25/2025

Application Deadline:

09/01/2025

Agency:

Department of Human Services

Salary Range:

$4,023 - $5,575

Position Type:

Employee

Position Title:

Case Aide (Social Service Assistant) 9AM-6PM Shift

Job Description:

Opportunity Awaits!
Be the bridge that helps families thrive! This unique role blends logistics with heart, requiring compassion, quick thinking, and strong coordination skills. If you're passionate about supporting children and families—and ready for a meaningful career move—this is your chance to make a real impact.

We are currently seeking to fill a Case Aide/Temp Lodging Coordinator (Social Service Assistant) to join our Child Welfare team in the Gresham office. The schedule for this position is Monday-Friday, 9AM-6PM Pacific Time. In this role, an optional hybrid work schedule may be approved once all training requirements have been successfully completed.

Summary of Duties

As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families.

As a Case Aide/Temp Lodging Coordinator, you will:

• Coordinate staff schedules and supervision for temporary lodging, ensuring coverage, smooth shift transitions, and quality care for children.

• Present on temporary lodging protocols and processes, clearly communicating expectations and supporting consistent implementation.

• Maintain organized systems for data entry and document tracking, ensuring accuracy, timeliness, and compliance with agency standards.

• Provide efficient and reliable office support to caseworkers, including managing time-sensitive documentation, scheduling appointments, and anticipating team needs.

• Provide thoughtful and responsive internal customer service, maintaining professionalism and a collaborative attitude—even in high-pressure or emotionally charged situations.

• Monitor family visitation agreements; clearly explain procedures, document interactions, and ensure child safety during supervised visits and transport.

• Support risk and safety assessments by ensuring timely completion of health screenings, family evaluations, and contributing to effective case planning.

• Identify and coordinate with relatives for potential placements, including initiating and tracking background checks and follow-ups.

• Assist children through assessments for abuse or neglect and help facilitate well-organized, trauma-informed transitions into temporary placements.

• Participate in case-related meetings and staffing sessions, providing input on logistics, documentation status, and overall case coordination.

Interested in learning more? Here are some testimonials from current ODHS Workers.

Minimum Qualifications

• A valid driver’s license and acceptable driving record are required for this position

• One year experience assisting professionals in one or more specialized social programs such as family services, children services, senior services, mental or developmental disability services, substance abuse programs, juvenile corrections programs, or occupational skills programs; OR

• Possession of a current certification in Child Development, Early Childhood Education, Addiction Counseling Preparation, or Juvenile Corrections; OR

• 45 quarter hours, or 30 semester hours of college course work in sociology, psychology, early childhood education, criminal justice, human services, juvenile corrections, or occupational skills training; OR

• An Associate's degree in a field not closely related to Social Work/Human Services and six months of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, mental or physical disabilities, juvenile prevention, health, cultural competencies, and/or inadequate housing).

Essential Attributes

We are looking for candidates with:

• Previous child welfare experience that includes successfully engaging clients (parents & children) and building rapport with families & community partners.

• Experience providing various levels of supervision and support for children & families.

• Demonstrated professional documentation skills, with attention to grammar and the ability to proofread your own work effectively.

• Experienced in task organization, prioritization, and time management to consistently meet deadlines.

• Proficient in computer applications, including Microsoft Word or various database software programs.

• Demonstrated proficient verbal and written communication skills, including the ability to write in plain language and communicate clearly. 

• Experienced in collaborating with team members and leadership to provide seamless support for children and families, fostering clear communication and proactively addressing challenges to ensure efficient operations and high-quality care.

Working Conditions

• Your work will be conducted in offices, participant's homes, and other community sites. 

• Employee will work a professional work week, Monday through Friday, 9AM-6PM Pacific Time; hours of work may fluctuate based on service needs.  Occasional, compensated overtime may be required, including evening and weekend work. 

• An optional hybrid work arrangement (combination of remote and in-office work) may be approved once all training is complete, and equipment requirements are met. Staff must remain available to report to the office as needed based on business demands.

• Work hours may vary based on service needs, and occasional, compensated overtime, including evening and weekend shifts, may be required. 

• Occasional travel is required. 

• Some travel may be in hazardous weather conditions. 

• You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. 

• You may encounter stressful situations that will require quick decision-making skills. 

• Activities include traversing stairs, moving on uneven terrain, and helping children (weighing up to 50 pounds) in and out of car seats. 

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check. 

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Yvette Medford. Please include the REQ# when corresponding.  

• Email: yvette.c.medford@odhs.oregon.gov

• Phone (call or text): 541-709-0306

Come for a job. | Stay for a career. | Make a difference... for a lifetime!