Patient Account Representative 1

Department Overview

This position primarily analyzes and updates registration processes to ensure accuracy of timely billing on accounts. Resolving complex registration issues in multiple settings, which would include knowledge of insurance websites, calling insurance carriers or patients.

Function/Duties of Position

• Processing transactions on customer accounts, including account set up in registration, problem resolution and auditing transaction activity.
• Researching insurance websites for patient eligibility, authorizations and accuracy of effective dates.
• Review accounts and charges on multiple levels before claims are sent to clearinghouse. Working Smart Edits and reviewing trends to take to management.
• Analyzing claims with multiple payers and editing EOB information if incorrect.
• Communicate professionally with OHSU staff and third party customers including departments and insurance companies to ensure timely and accurate processing of account transactions.
• Analyzes billing to determine medical records necessary to provide complete processing of claims.
• Maintain knowledge of current industry standards by updating workflows as needed.
• Promote and implement LEAN processes.
• Other duties as assigned.

Required Qualifications

• Two years of recent (within the last 5 years) experience with billing and collections in a health care environment; OR
• Four years of general collection, billing or customer service experience; OR
• Equivalent combination of education and experience.
• Accurate data entry skills, ability to work with deadlines while remaining calm, flexible and organized.
• CRCS is required within 18 months of hire.

Preferred Qualifications

• Experience with the Epic billing system.

Additional Details

Perform all duties in a manner which demonstrates the ability to work in a collaborative, self-managed, and self-directed work-team environment that is work from home.

Benefits

• Healthcare for full-time employees covered 100% and 88% for dependents.
• $50K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Vacation - up to 200 hours per year dependent on length of service.
• Sick Leave - up to 96 hours per year.
• 9 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Employee Assistance Program.
• Childcare service discounts.
• Tuition reimbursement.
• Employee discounts to local and major businesses.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected].