Creative Operations Manager

About the Role

We’re looking for a Creative Operations Manager to join OpenAI’s Marketing team in San Francisco. In this role, you’ll keep our creative engine running smoothly by managing the processes, systems, and resources that enable our designers, writers, and marketers to do their best work. You’ll balance day-to-day operational needs—like onboarding, budget tracking, contractor management, tech troubleshooting, and office logistics—with broader team health and culture initiatives.

This role is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys
building structure around ambiguity, and has strong organizational and interpersonal skills.

What you'll do in this role:

• Resource Management

  • Monitor and report on project and resourcing health

  • Oversee contractor management, including job descriptions, contract nuances, extensions, and supports resource allocation.

  • Serve as the point of contact for contract updates and extensions in coordination with leads

  • Suggest resourcing solutions and track resource allocation across all creative projects
    

• Operational Support

  • Manage onboarding for full-time employees and contractors, ensuring a seamless experience.

  • Supports monthly budget tracking across projects and teams, surfacing risks and ensuring responsible spend.

  • Troubleshoot common tech and access issues for team members, coordinating with IT as needed.

  • Manage workspace logistics for the SF office

• Process & Systems

  • Maintain and improve tracking systems for budgets, resourcing, and vendor management.

  • Support adoption of project management and resourcing tools across the team.

  • Identify and implement workflow improvements to help the team scale efficiently.
    

• Team Culture & Engagement

  • Coordinate and support cultural initiatives like all-team meetings, offsites, and community events.

  • Partner with leads to create moments of connection and recognition for the team.

  • Ensure operational excellence supports—not hinders—the team’s creative culture.

You might thrive in this role if you:

• Have 7+ years of experience in creative operations, marketing operations, production, or a related role.

• Have strong organizational and project management skills, with an eye for detail.

• Are proficient in Google Sheets and Airtable, with experience building and maintaining tracking systems.

• Are comfortable managing budgets and resourcing workflows at scale.

• Are skilled at contractor/vendor management and navigating administrative processes.

• Are adept at balancing structure with flexibility—knowing when to enforce process and when to adapt.

• Are a clear communicator who can partner with stakeholders across teams and levels.

• Are excited to support both the operational backbone and cultural heartbeat of a high-impact team.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.