REP44866041488 - Lifecycle Marketing Manager
Job Title: Lifecycle Marketing Manager
Employment Type: Full-time; Remote
Schedule: US Time zone
Industry: Apparel
About the Role
We’re seeking a highly experienced Lifecycle Marketing Manager to lead and optimize our sophisticated email and CRM ecosystem. This is not a typical email marketing role. You will be at the intersection of marketing, product, data, UX, and engineering, managing a multi-platform, multi-vendor tech stack powering complex lifecycle journeys across global markets.
You must be equal parts strategist, systems thinker, and analyst, able to audit and improve enterprise-level flows that touch multiple departments and customer segments.
Key Responsibilities
- Own, audit, and evolve our full lifecycle marketing system – including transactional, triggered, and behavioral campaigns.
- Lead cross-functional coordination between Growth, Product, Analytics, Engineering, and external vendors to align CRM strategy with broader business goals.
- Manage a complex martech ecosystem, including integrations across ESPs, CDPs, customer support tools, analytics platforms, and checkout systems.
- Conduct deep system audits to uncover legacy logic, overlapping triggers, conflicting flows, and missed opportunities.
- Standardize and document business logic, flow ownership, and performance benchmarks across departments and platforms.
- Evaluate and streamline vendor partnerships and platform usage to ensure best-in-class deliverability, scalability, and customer experience.
- Design and own the testing roadmap for flows and segmentation strategies, in collaboration with data and growth teams.
- Translate UX/business logic into clear flow maps, working alongside designers and developers to ensure accuracy and effectiveness.
- Partner with international teams to adapt lifecycle strategies for localization, compliance, and regional business priorities.
Bonus Points
- Experience with legacy system audits and modernization
- Familiarity with lifecycle platforms like Braze, Klaviyo, Iterable, or Salesforce Marketing Cloud
- Strong understanding of eCommerce KPIs (LTV, AOV, RPR) within a technical system context
What Success Looks Like
- 2-week audit completed with documented flow maps, pain points, and a roadmap
- Increased system clarity, reduced redundancies, and improved customer experience
- Aligned lifecycle strategy across departments and platforms
- Documented playbooks and accountability structure implemented
Required Experience
- 7+ years in Lifecycle/CRM Marketing, with at least 3 years managing complex, enterprise-level systems across multiple platforms.
- Proven experience working across multiple departments and platforms (e.g. ESPs, CDPs, Shopify, Recharge, Zendesk, GA, Segment, etc.)
- Strong technical fluency – you understand customer data, event tracking, integrations, and how various tools interconnect.
- Background in UX/UI, Business Analysis, or Systems Design is highly preferred.
- Excellent communication and documentation skills; able to align technical realities with strategic business objectives.
- Experience working in international/multi-market environments and navigating varying compliance/regulatory needs.
Average salary estimate
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