Lead - Key Account Services
Skills
- Proven people management and team development experience
- Advanced Excel skills including formulas and pivot tables
- Experience with ERP systems and business intelligence reporting
- Strong analytical and data-driven decision making
- Excellent stakeholder management and cross-functional communication
- Root cause analysis and problem-solving capabilities
Responsibilities
- Lead, coach, and mentor a team of Senior Specialists and direct reports to build a high-performing account services function.
- Partner closely with Sales leadership to shape and execute key account strategies using data-driven insights.
- Oversee purchase order management and collaborate with warehousing and logistics to ensure timely, accurate product delivery.
- Drive process improvements and creative solutions to strengthen account relationships and service delivery.
- Identify and mitigate risks to achieve on-time deliveries, sales targets, and strategic objectives.
- Facilitate frequent, transparent communication between Account Services and Key Account Sales regarding orderbook actions and operational issues.
- Manage escalations from Warehouse and coordinate with operational leaders to resolve business-critical issues.
Education
- Bachelor's degree in Business, Supply Chain, Operations, or related field, or equivalent experience
- Relevant certifications or coursework in logistics, operations, or analytics a plus
Benefits
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid time off and paid holidays
- Professional development and training opportunities
- Employee merchandise discount
- Collaborative, growth-oriented workplace culture
Average salary estimate
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On was born in the Swiss alps with one goal: to revolutionize the sensation of running. It’s all based on one radical idea. Soft landings followed by explosive take-offs. Or, as we call it, running on clouds.
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