User Support Specialist II

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit:

https://www.oakgov.com/government/human-resources/benefits/new-hire

General Summary

Are you a tech-savvy problem solver who thrives on collaboration and meaningful work? Join our team and help bridge the gap between technology and public service! As a User Support Specialist II, you will serve as an application support liaison, a key connection between County departments, the Information Technology team, and external partners such as municipalities and software vendors. You'll play a vital role in supporting, maintaining, and improving the software applications that power essential County services.

What You’ll Do:

• Act as the primary liaison for ongoing support of software applications helping departments maintain and optimize critical systems. Play a vital role in ensuring the smooth and efficient operation of critical software applications within our Environmental Health Department. You will act as the primary liaison, providing ongoing support and optimization for our Accela-based systems.  Facilitate efficient workflows within the Accela platform, enabling staff to manage well and septic applications and restaurant inspection processes effectively.
• Deliver comprehensive technical support to Health and Human Services initiatives. This entails analyzing staff's business needs to create, refine, and maintain effective technological solutions. Supported and maintained SQL Server databases, including generating ad hoc and SSRS reports.
• Collaborate with IT and external vendors to resolve technical issues and implement enhancements.
• Identify and communicate users need to assist in designing effective software solutions.
• Conduct system testing, troubleshoot issues, and ensure smooth operation of department-specific and Countywide applications.
• Train staff on software systems and develop clear, user-friendly instructional materials.
• Coordinate equipment moves and ensures proper tech setup at new or relocated workstations.

Why You’ll Love This Job: 

• Your work directly supports County operations that impact thousands of residents.
• You’ll enjoy a mix of technical problem-solving, cross-departmental collaboration, and training opportunities.
• Be part of a forward-thinking organization that values innovation and continuous improvement.
• Competitive salary, excellent benefits, and opportunities for career growth.

Required Minimum Qualifications

What you’ll need:

1. a. Possess a Bachelor’s Degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field.

b. Have had at least two (2) year of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades; OR

2. a. Possess an Associate’s Degree or equivalent education from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field.

b. Have had at least four (4) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades; OR

3. a. Must be a high school graduate or have a certificate of successful completion of the General Education Development (GED) test.

b. Have had at least six (6) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades.

4. Possess a valid motor vehicle operator’s or chauffeur’s license.

Pay Range

EEO and Inclusion Statements

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.