Event Manager | Full-Time | Terre Haute Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event. He/she will create event plans and diagrams, guide clients through the planning process and execution of the event. The Event Manager is responsible for ensuring overall customer and attendee satisfaction and experience.

This role pays an annual salary of $44,000-$46,500

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 14, 2025.

About the Venue

The Terre Haute Convention Center opened in the spring of 2022. It offers more than 12,000 sq. ft. of flexible ballroom space with the ability to seat up to 1000 attendees for a large general session or 700 for a formal dinner. With the flexibility of the space, planners have the ability to host a full conference with meals and breakout sessions. The convention center will have on-site catering, audio-visual services, professional event staff and event planning, and first-class service. Attendees from the region and afar will enjoy the convenience of the connected hotels and parking garages, making location and ease for guests more than ideal for conventions.

Responsibilities

Essential Job Functions (including to but not limited to):

• Plan, detail, and is on-site point of contact for client
• Create and distribute event resume sheets prior to every event
• Participate in production meetings to discuss upcoming events
• Create event diagrams for clients
• Function as a liaison between users of the facility and the facility staff
• Coordinate Food and Beverage needs with the catering department
• Assist sales with event logistics for closing proposals
• Provide leadership and guidance for event personnel
• Work with outside vendors for scheduling equipment or building move in for event decorating
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
• Schedule event security as needed
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Groups principles
• Assist in the preparation of room sets as needed to meet the requirements of upcoming events/shows
• Assist with the completion of pre-show event financial estimates as needed
• Assist with the completion of post-show event settlements and invoices
• Advise lessees on services available from independent contractors for events
• Train with other event staff and train new event staff as they come on
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Communicate with municipal officials, including police, fire and medical services, event staff and the public to ensure the security of patrons and events run smoothly
• Assist with parking garage management as it pertains to events
• Actively participate on internal committees and customer service program
• Assist marketing by obtaining event marketing materials as needed for events taking place
• Review emergency planning procedures with all event staff and clients as needed
• Serve as Manager on Duty as scheduled

Nonessential Functions:

• Experience with AutoCAD, Event Draw, or Social Table is preferred but not required
• Customer Service Orientated
• Other duties and responsibilities as assigned

Qualifications

• 3-5+ years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a valid drivers’ license
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision, scheduling, and training employees
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Familiarity with the terminology used in entertainment/convention/public assembly settings

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.