Director of Clinical Services (Santa Rosa)

ABOUT US:

Formerly Aurora Santa Rosa Hospital, SRBHH was opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, this hospital consists of 144 acute psychiatric inpatient beds.

Santa Rosa Behavioral Healthcare Hospital (SRBHH) is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care.

Conveniently located in the North Bay, SRBHH serves adolescents and adults. We treat both mental health and co-occurring psychiatric and substance abuse conditions.

POSITION TITLE: Director of Clinical Services

PAY RANGE: $157,352-$198,656 annually

REPORTS TO: Chief Executive Officer

DESCRIPTION OF POSITION:

The purpose of the Director of Clinical Services (DCS) position is to provide clinical leadership and manage hospital-wide programming consisting of Clinical Services, Social Services and Adjunctive Therapy. The person in this position is responsible for development and communication of program priorities aligned with organizational goals. This position also promotes patients' potential during their stay and collaborates with physician and patient in preparation for discharge. Assists the physicians and other team members in understanding the significant social and emotional factors related to the health problems. The Director of Clinical Services maintains knowledge of, participates in further training provided, and understands the potential risks regarding occupational health hazards (e.g. bloodborne pathogen exposures).

KEY RESPONSIBILITIES:

• Builds, directs, manages, and ensures implementation and effectiveness of hospital’s clinical programming, psychotherapeutic aspects, social services and adjunctive therapy programs.  The programs include quality case management services to patients and their families.  Examples of services include: therapeutic group activities, discharge planning, treatment planning, appropriate communication with treatment team members, psychosocial/social assessments, and family sessions.
• Consults with staff in developing complex discharge plans and case management tasks including conservatorships, placements, and long-length of stay patients.
• Oversees maintenance of patient clinical records and reports to ensure compliance with local, state and federal laws.
• Collaborates with leadership in developing and managing hospital wide clinical programming and planning of patient care services.
• Provides help in assessment, planning, implementation and evaluation of patient care programs and activities on each unit.
• Collaborates with  Chief Executive Officer (CEO) COO,  Chief Nurse Office (CNO) or Director of Nursing (DON), and Director of Performance Improvement and Risk Management in evaluation of performance improvement program, productivity, and annual reviews.
• Collaborates with Director of Community Relations and Director of A&R in activities designed to increase knowledge of hospital programs and services to members of the local medical and government communities.
• Maintains effective working and professional relationships and communications with internal and external customers and colleagues.
• Convenes regular staff meetings, sets agendas, develops and analyzes department performance.  Designs and implements related processes and systems.  Serves as the department’s fiscal manager.
• Carries out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions.
• Develops and maintains a good working rapport with intra-department personnel, other departments within the facility and outside community health, welfare and social agencies to ensure that Social Service programs can be properly maintained to meet the needs of patients.
• Maintains accurate patient milieu schedule and ensures schedule is being followed.  Routinely evaluates the effectiveness of the schedule.
• Keeps abreast of current federal and state regulations as well as professional standards for Social Service programs in acute psychiatric care environments.
• Performs related duties as requested.
• Upholds the Organization’s ethics and customer service standards.
• Monitors, creates, and revises policies and procedures.

Education and Licensing:

• Master's level licensed clinician required. 
• Licensed Clinical Social Worker (LCSW) or Licensed Marriage Family Therapist (LMFT).
• Board of Social Work approved Clinical Supervisor strongly preferred
• Minimum five (5) years’ of direct clinical experience in a psychiatric/mental health and addictions treatment setting, with at least one (1) year of management experience.
• Experience supervising licensed staff required.

Familiar and comfortable working with issues related to mental health diagnosis, substance abuse, co-occurring disorders and history of trauma.

Knowledge and Experience:

• Behavioral Health and/or Hospital background required with a minimum of 5 years experience in a clinical, supervisory and/or administrative role in an inpatient and/or outpatient mental health setting is preferred.
• Verbal de-escalation and physical intervention program as approved by the CNO.
• Current Cardiopulmonary Resuscitation (CPR) certification required, or obtained within initial orientation period. 
• Familiarity with continuum of care and clinical terminology. 

Skills and Abilities:

• Maintains confidentiality of patients at all times.
• Sensitivity to, and willingness to interact with, persons of various social, cultural, economic and educational backgrounds.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint).
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Strong interpersonal skills.  Ability to work with people with a variety of background and educational levels.
• Ability to work independently and as part of a team.
• Good judgment, problem-solving and decision-making skills.
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
• Ability to work in a fast-paced, expanding organization.

Physical Requirements:  

While performing the duties of this job, this position is frequently required to do the following: 

• Use standard office equipment and access, input, and retrieve information from a computer.   Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the
• Give and follow verbal and written instructions with attention to detail and accuracy. 
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously. 
• Reach forward, up, down, and to the side. 
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to fifteen (15) pounds.

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k Retirement Plan
• Healthcare Spending Account
• Life Insurance
  (Supplemental Life, Term and Universal plans are also available)
• Short and Long-Term Disability
  (with additional buy-in opportunities)
• PTO Plan with Holiday Premium Pay
• Discounted Cafeteria Meal Plan
• Tuition Reimbursement