Technical Solutions Engineer
Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Technical Solutions Engineer works with clients and internal associates to deploy code and SQL queries to create reports, convert data, troubleshoot problems and develop other custom deliverables.
JOB RESPONSIBILITIES:
1. Develops solutions efficiently and effectively given the software tools available.
2. Collects and analyzes data for import into the SIS and identifies potential issues using a variety of tools including SQL/T-SQL/Access queries and Excel Lookups, Pivots, and other functions.
3. Solves application support issues through effective troubleshooting of complex problems with transactions, record history, and log information.
4. Performs data analysis and database adjustments for clients as needed.
5. Creates and supports baseline and forms-based custom reports, requiring HTML and CSS code.
6. Proactively resolves issues by identifying potential problems and implementing solutions.
7. Works within structured repository deployment environment.
8. Stays up-to-date with various technologies employed in the SIS platform and shares this knowledge with other support engineers.
9. Perform many functions for the team using a wide variety of technologies.
Salary Range: $60,000-$70,000
EDUCATION:
1. Bachelor’s degree in related field or equivalent experience.
EXPERIENCE:
1. 2+ years of experience in a technical environment.
2. 2+ years of data analysis experience desired.
3. Experience writing basic SQL queries is required.
4. Experience with HTML and CSS is required.
5. Extensive experience in examining, investigating and solving dynamic problems.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. Ability to work independently.
2. Skills to resolve complex problems under higher pressure and in stressful situations.
3. Excellent time management and project prioritization.
4. Strong record in collaborating with other teams.
5. Demonstrated initiative and dependability
6. Ability to be flexible, creative, detailed and customer service focused.
7. Highly analytical.
8. Great troubleshooting skills
9. Self-motivated with the ability to take initiative.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.
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