Senior Director, Transformation & Systems Management

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

About Us

Universal Pictures Home Entertainment (UPHE) markets and distributes NBC Universal’s film and television offerings across transactional digital and disc formats worldwide. Distributed lines of content include contemporary and classic productions within the company’s expansive entertainment catalog, spanning properties from Universal Pictures, Focus Features, DreamWorks Animation, Illumination, Universal Media Studios and Peacock, as well as from select third-party partners.

UPHE distributes through its own operations in parts of North America, Europe, Asia Pacific and South America and through a variety of licensee partnerships across major territories around the world. The Company is leading the way in exploring innovative technologies and in developing and adapting dynamic new windowing strategies and other initiatives for the evolving global home entertainment market.

Its vast 4,000-plus title catalog is among the largest and most celebrated in the industry, comprising a wide variety of titles and genres. Among its most-prized properties are such franchise as The Fast and the Furious, Jurassic, Despicable Me, Minions, Mama Mia!, Downton Abbey, Shrek,  Back To The Future, Jaws, E.T. the Extra-Terrestrial and the legendary classic monster movies; recent films including Wicked, Oppenheimer and The Super Mario Bros. Movie; as well as such acclaimed television series as the Chicago and Law & Order franchises and The Office.

In addition, UPHE is committed to fostering diversity, equity, and inclusion (DE&I) within its operations and content. As part of Universal Pictures, UPHE benefits from the company's comprehensive DE&I initiatives, which aim to create an inclusive environment both on-screen and behind the scenes. 

Job Description

Global Business Operations – Business Transformation & Systems Management Overview
The Business Transformation & Systems Management team drives operational excellence across UPHE by leading process innovation, workflow optimization, and strategic cross-functional alignment across the global distribution ecosystem. Acting as a bridge between retailers, internal teams, and technology partners, they oversee platform development roadmaps and integration, manage post-launch adoption, and ensure system stability through issue resolution and performance monitoring. As subject matter experts, they champion continuous improvement and scalable solutions that enhance efficiency and long-term business value.

Who You’ll Work With

• An innovative team culture driven by impact, delivering meaningful outcomes globally.
• An over-performing yet culturally humble peer set that builds each other up, a WE mentality.
• Celebratory team that works hard and plays hard, holding each other accountable. #Together.
• A strength-based organization, where individual employee/manager collaborative growth conversations are valued.

Responsibilities:

Strategic Collaboration

• Shape the future of UPHE’s global operations by co-creating strategies that align technology, process, and people across content distribution.
• Serve as a strategic thought partner to senior leadership, guiding decisions that balance innovation, scalability, and operational excellence.
• Foster alignment across cross-functional teams including Operations & Technology, Release Planning, Partner Services, TV Distribution, and Marketing, ensuring unified execution on go-to-market operations with shared business objectives.

Operational Excellence

• Lead transformation initiatives that streamline workflows, enhance efficiency, and deliver measurable impact across Global Business Operations.
• Establish governance frameworks and KPIs to drive continuous improvement, identify gaps, and ensure accountability.
• Oversee issue and bug ticket management, ensuring timely resolution, transparent communication, and long-term process optimization.
• Manage the Global Business Operations budget, partnering with Finance and leadership to forecast spend, allocate resources, and optimize vendor investments

Innovation and Technology

• Own the UPHE Global Technology Roadmap, prioritizing system enhancements, integrations, and automation that future-proof the studio’s infrastructure.
• Champion scalable, stable platforms and data pipelines, working closely with Operations & Technology to align technical capabilities with business needs.
• Drive adoption of innovative technologies, including automation and predictive analytics, to enhance decision-making and operational agility.

Global Team Leadership

• Lead and mentor a high-performing team, focused on operational excellence, process design, and strategic enablement.
• Build strong vendor partnerships, managing SOW processes from scoping and selection to negotiation and onboarding.
• Guide change management and communication efforts, ensuring successful adoption of new systems, workflows, and business processes.
• Represent Global Business Operations in enterprise-wide transformation initiatives, advocating for standardization and efficiency across NBCUniversal.

Basic Requirements:

• Bachelor’s degree required
• Minimum of 10 years of professional experience, in business operations, transformation, or distribution within entertainment, media or a related industry.
• Exceptional communication skills, with the ability to inspire diverse stakeholder groups and drive change across the organization.
• Experience in vendor management, budgeting, and strategic planning skills.
• Demonstrates project management expertise with the ability to oversee multiple complex initiatives simultaneously.
• Proven success leading cross-functional initiatives that bridge business and technology.
• Strategic, detail-oriented thinker with a track record of turning insights into actionable plans.

Desired Characteristics:

• MBA or equivalent experience preferred
• A trusted adviser to senior leadership, known for translating complexity into actionable insights.
• A collaborative leader who fosters inclusion, transparency, and cross-functional alignment.
• Preferred experience in operational systems, supply chain workflows, and process improvement methodologies (Lean, Six Sigma, etc.) or ability and willingness to learn & secure certification on the job.

Additional Requirements:

Hybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $140,000 - $170,000 (bonus and long-term incentive eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].