Retail Store Manager

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. 

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to over 1,100 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. 

Under the Monro banner, we are united TEAM and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Fairport, New York. If you like helping others, if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

We are seeking an enthusiastic and experienced Store Manager to join our team in Annapolis, United States. As a Store Manager, you will be responsible for overseeing all aspects of our retail operation, ensuring exceptional customer service, and driving sales performance.

The hourly range for this role is minimum wage up to $23.00.    

This role is eligible for additional compensation and incentives.  Pay will be based on experience level. 

• Lead and inspire a team of retail associates, fostering a positive and productive work environment
• Develop and implement strategies to meet and exceed sales targets and key performance indicators
• Manage store operations, including staffing, scheduling, and inventory control
• Ensure exceptional customer service standards are maintained throughout the store
• Oversee visual merchandising and store appearance to maximize sales and enhance customer experience
• Analyze sales data and market trends to make informed business decisions
• Implement and maintain loss prevention strategies
• Manage store finances, including budgeting, cost control, and reporting
• Collaborate with upper management to achieve company-wide goals and initiatives
• Address and resolve customer concerns promptly and professionally
• Ensure compliance with all company policies, procedures, and safety regulations

Qualifications

• High School Diploma or equivalent; Bachelor's degree in Business Administration or related field preferred
• Proven track record of 3+ years in retail management, demonstrating leadership and sales success
• Valid driver's license with a satisfactory Motor Vehicle Report (MVR)
• Strong financial acumen with the ability to manage budgets, analyze data, and control costs
• Excellent problem-solving and inventory management skills
• Outstanding communication and interpersonal abilities, with a focus on customer service
• Proficiency in multi-tasking and adapting to a fast-paced retail environment
• Demonstrated ability to mentor, coach, and develop team members
• Experience with point-of-sale (POS) systems and retail management software
• Knowledge of retail merchandising and visual display techniques
• Familiarity with loss prevention strategies and practices
• Willingness to work flexible hours, including evenings, weekends, and holidays
• Physical ability to lift up to 50 lbs., stand for long periods, and perform various movements required in a store environment

Additional information

Work Environment & Physical Requirements:  

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to: 

• Ability to work flexible hours, days, evenings, weekends, and holidays. 
• Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs. without assistance. 
• Frequent standing and walking for long periods of time. 
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Benefits  

• Health Insurance  
• Dental Insurance 
• 401K Retirement Plan with Company Match 
• Paid vacation 
• Paid Holidays 

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.