Business Process & Operational Excellence Manager (EM25129)
Job # EM25129
Job Title Business Process & Operational Excellence Manager
Office Location Roanoke, VA
Business Function /Department Energy & Infrastructure Solutions / Operations
Sales Territory, if applicable N/A
General Role Description
Drive process improvement, automation, and operational efficiency across E&IS Operations through team leadership, cross-functional initiatives, and resource optimization.
Role Accountabilities
- Manage the development and improvement of business processes to increase organizational efficiency and effectiveness
- Lead automation initiatives to streamline workflows and reduce manual effort
- Align AI solutions with business and technical needs in collaboration with the Information Technology team
- Implement strategies and tools to increase productivity and optimize resource utilization across E&IS Operations
- Establish and monitor KPIs to evaluate process performance and support continuous improvement
- Design and implement training programs that support the adoption of new tools, systems, and processes
- Create and maintain process documentation, including RACI charts and process maps, to ensure clarity and accountability
- Develop and manage intern and new engineer rotational programs to support organizational goals and employee development
General Employee Accountabilities
- Bring full effort to bear on tasks assigned by manager
- Give manager best advice
- Give earliest notice when work cannot be delivered as specified
- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
- Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
- Comply with all Company policies, practices, and procedures and all regulations and laws
- Recommend viable improvements proactively
- Ensure effective utilization of business tools and processes
Manager Accountabilities
- Build and lead a team of committed and capable employees
- Plan for, appropriately assign, resource, and integrate the work of the team
- Lead, expect, and implement continuous improvement
- Own the output of the team
- Ensure team members fulfill functional and general employee accountabilities
- Exercise effective managerial leadership to include
- Two-way managerial team working
- Fair and just treatment of direct reports
- Context setting
- Planning
- Task assignment
- Ongoing performance management
- Coaching
- Selection and orientation
- De-selection and dismissal
Manager-Once-Removed Accountabilities
- Ensure effective leadership and fair and just treatment for their direct reports once removed
- Ensure talent pool development at the direct report once removed level
Minimum Qualifications
- Bachelor’s degree in business, operations, engineering, or related field
- 5 years of experience in business process improvement, operational excellence, or related roles
- 2 years of experience leading teams or managing cross-functional initiatives
- 2 years of experience implementing process automation, productivity tools, or digital solutions
- Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and collaboration or workflow mapping tools
- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
- Demonstrated continuous improvement in areas of responsibility
- Availability to travel domestically up to 10%, sometimes with limited notice
Preferred Qualifications
- Demonstrated success applying Lean, Six Sigma, or other continuous improvement methodologies
- Demonstrated success implementing automation or AI tools to increase operational efficiency
- Proficiency in resource planning, forecasting, or performance tracking tools
- Proficiency in SharePoint, Power Automate, or other collaboration and workflow systems
Link to TMEIC Corporation Americas website: https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO/AA/M/F/Vet/Disability Employer
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Headquartered in Tokyo, Japan, Toshiba Mitsubishi-Electric Industrial Systems Corporation (TMEIC) specializes in industrial electric and automation systems for industrial plants. The company develops and produces power electronics apparatus, elect...
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