Content Designer/UX Writer, Commerce

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.

Primary focus
The focus of the Commerce Product Design Team is on the user experience for people who are purchasing and/or managing their streaming subscriptions. The journeys could include offers for new paid customers, transactions, plan upgrades or downgrades, cancellations, account linking, surveys, etc. This role reports to the Director of Product Design, Foundational Leads.

As a Content Designer on our team, you will write messaging, design alternative explorations or advise on design layouts in Figma to clarify messaging, as well as develop, test, iterate, and launch experiences that are contextually relevant, exceedingly useful, and curiously entertaining.

What we’re looking for in a candidate:

• You are a great writer who considers writing a form of design. You know how to form a narrative and propel people toward action using a minimal number of words—and you can show examples of this.
• You are self-motivated, scrappy, proactive, and adaptable—able to pivot easily, work on multiple tracks, and own both big ideas and practical daily output. No task is too big or too small for you.
• You understand information hierarchy, how to organize content both on a page and across an experience, the importance of user research, and user journey mapping.
• You can brainstorm future solutions and take steps toward them while working within the limitations of what’s possible now.
• You are meticulous about writing, with high standards when it comes to style, punctuation, and consistency. You can document work and have experience working with or creating style guides, design systems or internal reference materials, and/or conducting audits.
• You are accustomed to collaborating with designers and/or developers, and feel comfortable advising product owners, designers, executives, and other stakeholders on copy and content best practices, including those that apply to accessibility and SEO.
• You are confident and resilient enough to proactively seek collaboration, share work in progress with others, and parse feedback for continued iteration. You appreciate critiques, look for wins, and embrace failure as a chance to learn.

What you will be doing:

• Writing, designing, and editing/updating copy that makes our global streaming commerce experience feel easy to understand and use. This includes offers, plan descriptions, transactional emails, CTAs, in-product messaging, notifications and error messages, FAQs, draft UX-friendly legal disclaimers/disclosures, and other touchpoints.
• Collaborating with product owners, designers, researchers, marketing, legal, data science, and/or engineering to successfully deliver products to market.
• Fulfilling or consulting on daily “short-order requests” and quick turnarounds as well as influencing messaging strategy, narrative, product flows and decisions, interface language, nomenclature, and other content for top initiatives and long-term iterations.
• Maintaining and helping scale accurate, consistent wording across a variety of contexts—including UI components—for different user cohorts, as well as auditing existing language and documenting content patterns for team reference.
• Building rapport with other teams to improve consistency across the end-to-end customer experience.
• Understanding and advocating for people who use our products—as well as the craft of content design itself.
• Embracing change and uncertainty with positivity, calmness, and a willingness to collaborate.

• A true love of words and wordsmithing.
• Operational knowledge, training, and expertise in UX design, design thinking, product design, and/or web production/development.
• A writing portfolio reflecting relevant experience, including shipped and currently in-market products, and demonstrating end-to-end design methodology.
• Experience and comfort working and collaborating in Figma.
• Ability to use a CMS, Adobe Creative Cloud suite, collaboration and/or prototyping tools.
• Experience writing for UX/UI (digital experiences, interactions, complex workflows, or software products), e-commerce, and/or subscription-based marketing.
• At least 3 years of experience in the field as a UX writer/content designer for digital products.

Preferred Experience

• BA in journalism, writing, liberal arts, design, or equivalent relevant education, certification, and/or professional experience preferred.
• Experience working with marketing, legal, and global translation/localization teams also preferred.
• Experience with corporate teams, design systems, rapid deployment and/or experimentation (metrics, analytics, A/B testing, user testing, and/or market research), and/or AI tools (ChatGPT, Microsoft Copilot, etc.) a plus.

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000 - $160,000 (bonus and long-term incentive eligible).

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].