Mortgage Loan Officer, Call Center - Refi (AZ)

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

As a Mortgage Loan Officer you will be responsible for providing exceptional customer service and assisting clients in navigating the mortgage loan process.

Due to licensing restrictions, applicants must live within a 60 mile radius of office location: 2501 S Price Rd, Chandler, AZ 85286.

This position offers a home-centric hybrid work opportunity, with 3 days in the office and 2 days remote each week.

Essential Job Functions

• Provide sales support and strong communication to customers, processors and management from loan pre-qualification to loan closing, while maintaining production standards at minimum acceptable levels as set by management.

• Complete mortgage applications using Company loan product system, including initial required documentation and stipulations. Must ensure compliance with company policy and government regulations.

• Maintain production reports for leads and sales contact, pipeline and other pertinent sales activity reports.

• Effectively manage and follow-up on leads generated through various Marketing Department efforts.

Education/Experience Requirements

• High School/GED or equivalent work experience.

• Proven successful consumer lending sales experience (minimum 2 years), working with FHA and conforming products in a call center environment.

• Must have passed UST and be licensed in at least one state.

• Proficient computer skills including Microsoft Office Suite, and other mortgage / banking software.

• Excellent interpersonal, written and oral communication skills (Bi-lingual fluency a plus).

• Must have strong sales and closing techniques. 

• Ability to take initiative and responsibility. 

• Strong problem solving ability with multiple systems and scenarios.

• Organizational skills and attention to detail. 

• Ability to prioritize tasks in a fast paced environment.

• Proficient in Microsoft Office/Excellent computer skills

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