CX and Digital Analytics Manager

Overview

National Debt Relief is seeking an insights-driven, technically capable CX & Digital Analytics Manager to lead the measurement and optimization of our end-to-end digital customer experience. This role sits at the intersection of data, technology, and customer experience, and is responsible for shaping how we collect, analyze, and act on data across web, mobile, chat, and support channels.

 

You’ll lead a team of analysts to build out a best-in-class digital measurement framework — overseeing everything from event tracking strategy and data QA to dashboarding and executive storytelling. You’ll collaborate closely with Product, Marketing, Engineering, and Client Experience teams to drive business performance through improved customer journeys, higher conversion rates, and increased satisfaction.

 

Responsibilities

• Lead the design and execution of CX and digital analytics strategy, including measurement planning, tagging frameworks, and KPI development.
• Manage implementation and QA of digital tracking via Google Tag Manager, Adobe Launch, or Tealium, in coordination with Data Enablement team.
• Partner with product, CX, and marketing teams to define data requirements, design event tracking specifications, and ensure robust data collection.
• Analyze funnel performance, engagement metrics, and client satisfaction signals across digital and assisted channels.
• Develop and maintain dashboards in tools like Sigma, Tableau, or Power BI to deliver real-time insights to stakeholders.
• Use GA4, Adobe Analytics, and SQL to identify CX friction points and recommend UX or process improvements.
• Lead analysis of digital test-and-learn efforts (A/B or multivariate) to quantify impact and optimize experiences.
• Apply marketing attribution models (e.g., MTA, MMM) and behavioral segmentation to inform targeting and personalization strategies.
• Collaborate with data engineering to ensure digital data flows into Snowflake or enterprise platforms for unified analytics.
• Stay ahead of digital analytics trends, data privacy regulations (GDPR, CCPA), and evolving best practices in customer experience measurement.

Qualifications

Required Skills / Experience:

•  6+ years in digital, product, CX, or marketing analytics roles, ideally with leadership or mentorship experience.
• Strong SQL skills (Snowflake preferred) and comfort with data modeling and manipulation.
• Hands-on experience with GA4, Adobe Analytics, Mixpanel, or similar platforms.
• Expertise in tag management systems such as GTM, Adobe Launch, or Tealium.
• Demonstrated success in CX optimization, funnel performance tracking, and self-service channel performance.
• Familiarity with A/B testing frameworks and experimentation design.
• Experience with visualization and dashboarding tools like Tableau, Sigma, Looker, or Power BI.
• Ability to communicate complex data clearly and drive action across technical and non-technical teams.

 

Preferred Skills / Experience:

• Experience in financial services or fintech, especially client onboarding or customer support journeys.
• Familiarity with server-side tracking, CDPs (e.g., Segment, mParticle), or customer data governance frameworks.
• Background in digital attribution modeling, journey analytics, and lifecycle measurement.
• Experience with Python, BigQuery ML, or Airflow is a plus.
• Strong documentation habits — including tracking specs, SQL templates, and dashboard standards.

 

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $133,500 - $153,500 annually.

About National Debt Relief

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Benefits

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

 

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