Principal Engineer / Salesforce Architect – Public Sector Solutions (PSS)

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Role - Salesforce Architect – Public Sector Solutions (PSS)
Location - 1 Beacon Street, Boston, MA 02108
Model or working – Onsite – Hybrid (2-3 days’ work from office)
Duration - Full-time Employment 

Must have skills:

Business Solutioning (Expert), Enterprise Integration Strategy, Omni Studio, Public Sector - General Experience, Salesforce Landscape

Job Summary:

• We are seeking a highly experienced Salesforce Architect with deep expertise in Public Sector Solutions (PSS) to lead the design, development, and implementation of Salesforce-based solutions for government and public service organizations.
• This role demands a strong understanding of public sector processes, compliance needs, and the Salesforce PSS framework, especially around Licensing, Permitting, and Inspections (LPI), Case Management, Grants Management and benefit management.

Key Responsibilities:

Solution Architecture:

• Design and document end-to-end Salesforce PSS architectures.
• Define data models, security models, integrations, and component design.
• Architect scalable, maintainable, and compliant solutions leveraging Salesforce core platform and PSS modules.
• Ensure alignment of Salesforce solutions with enterprise architecture standards.

Public Sector Solution Delivery:

• Leverage Salesforce Public Sector Solutions (PSS) for Licensing, Permitting & Inspections, Grants, Case Management and benefit management.
• Design workflows and process automation aligned with public sector regulations and best practices.
• Ensure solutions comply with government standards such as FedRAMP, NIST, and FISMA.

Technical Leadership & Governance:

• Guide and mentor development teams and admins on best practices, configuration, and custom development.
• Perform technical reviews of solution designs and code.
• Own architectural decisions and represent architecture in stakeholder and steering committee meetings.

Integration & Data Management:

• Lead data migration, integration strategy and implementation using APIs, Middleware (e.g., MuleSoft), and ETL tools.
• Define and enforce data governance, security models, and data access controls specific to public sector needs.

Stakeholder Engagement:

• Collaborate with business analysts, product owners, and stakeholders to translate functional needs into technical requirements.
• Lead architecture discussions and provide expert guidance on Salesforce capabilities and limitations.

Required Qualifications:

• 8+ years of Salesforce experience, with 3+ years in an Architect role.
• Proven experience implementing Salesforce Public Sector Solutions (PSS).
• Deep expertise in at least two of Licensing, Permitting & Inspections (LPI), Case Management, Grants Management
• Salesforce certifications such as Application Architect, System Architect, or Public Sector Solutions Accredited Professional.
• Experience with Salesforce Experience Cloud, Service Cloud, and Platform Events. Strong command of Apex, Lightning Web Components, Flows, and API integrations. Knowledge of Salesforce security/sharing model, GovCloud architecture, and public sector compliance frameworks.

Preferred Qualifications:

• Experience working with state/local/federal government clients.
• Familiarity with Salesforce Industries (Vlocity) for the public sector.
• Experience with CI/CD pipelines, DevOps tools (Copado, Git), and Agile delivery. Working knowledge of GovTech platforms and legacy system modernization strategies.

Soft Skills:

• Excellent communication and stakeholder engagement skills.
• Ability to translate technical solutions into non-technical language for business audiences.
• Strong problem-solving, analytical thinking, and decision-making capabilities.
• Ability to work independently and as part of a collaborative team.

Education:

Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent experience.

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.