Patient Access Manager

About myPlace Health

myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish. 

Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.  

myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets. 

About This Role

We’re excited to introduce a brand-new role at myPlace Health — the Manager of Health Plan Centralized Operations! This is your opportunity to shape how we deliver exceptional care experiences for the seniors and families we serve.

In this pivotal position, you’ll lead the Scheduling, Call Center, and Medical Records teams, ensuring that every participant’s journey — from booking an appointment to accessing their health information — is seamless, efficient, and centered on their needs.

You won’t just be managing operations — you’ll be building them from the ground up. This is a chance to set the tone, establish best practices, and create systems that make a tangible difference for our teams and the people we serve.

You’ll thrive here if you’re a natural connector and problem-solver who enjoys bringing people together, optimizing workflows, and turning challenges into opportunities. Working alongside our VP/Head of Health Plan Operations and collaborating with leaders across clinical, IT, and compliance teams, you’ll help transform the way care is coordinated at both our GLA and SLA sites.

If you’re inspired by the idea of pioneering a new chapter of operations in a mission-driven healthcare organization, this role invites you to make a lasting impact — on our teams, our participants, and the broader community we serve.

•  Leadership & Team Management – Inspire, Guide, and Elevate
• Lead with purpose: Provide strategic oversight and hands-on guidance for our Scheduling, Call Center, and Medical Records teams.
• Grow great talent: Recruit, mentor, and coach team members to foster high performance, continuous learning, and professional growth.
• Champion a positive culture: Promote collaboration, recognition, and participant-focused teamwork across all operational areas.
• Drive excellence: Set clear goals, track progress through metrics, and celebrate successes while addressing challenges with timely coaching.

• Shape the future: Design and refine workflows that enhance scheduling accuracy, call center responsiveness, and medical record processing.
• Plan ahead: Ensure proactive staffing coverage, including for peak periods, and promote cross-training to maintain resilience.
• Partner for progress: Collaborate with IT, EMR, and analytics teams to enhance processes, resolve system issues, and deploy new tools.
• Solve challenges fast: Tackle escalations promptly to keep participant experiences seamless and operations running smoothly.

• Ensure smooth journeys: Oversee scheduling for participant visits, ensuring efficient clinic flow and timely access to services.
• Collaborate across teams: Work closely with the Interdisciplinary Team (IDT), Transportation, and Enrollment to align scheduling with care plans.
• Measure impact: Develop and track KPIs such as appointment accuracy, lead times, cancellation rates, and clinic visit completion.

• Enhance communication: Oversee all call center operations, from participant inquiries to appointment reminders, ensuring empathy and responsiveness.
• Raise the bar: Implement and monitor service standards including call response times, first-call resolution, and participant satisfaction.
• Equip the team: Provide training and scripts that ensure culturally responsive, consistent communication.
• Use data to improve: Leverage call center metrics to guide staffing and participant engagement strategies.

• Protect information: Ensure accurate and compliant documentation of participant health data following HIPAA, CMS, and DHCS requirements.
• Streamline processes: Oversee workflows for data abstraction, record requests, scanning, and release of information.
• Focus on quality: Conduct regular audits to ensure data completeness, privacy compliance, and proper retention practices.
• Support continuous improvement: Partner with Compliance and Quality teams to drive improvements and meet audit requirements.

• Set the bar high: Establish and monitor KPIs for accuracy, responsiveness, and error reduction.
• Stay ahead of regulations: Ensure compliance with state, federal, and organizational standards.
• Share insights: Prepare and present reports on performance metrics, trends, and improvement initiatives for senior leadership.
• Champion participant experience: Lead initiatives to reduce errors, minimize complaints, and drive operational excellence.

• Educated and Experienced: Holds a bachelor’s degree in healthcare administration, business, or a related field (or brings equivalent experience).
• Seasoned in Healthcare Operations: Brings at least 5 years of hands-on experience in scheduling, call center, or medical records functions.
• Proven People Leader: Has 3+ years of supervisory or managerial experience, ideally in a PACE or integrated care delivery setting.
• Process Improvement Champion: Demonstrates a strong track record of streamlining workflows and driving measurable operational results.
• Tech-Savvy and Data-Driven: Comfortable using EMR systems, scheduling and call center tools, and leveraging analytics to inform decisions.
• Regulatory Knowledge Expert: Understands HIPAA, CMS, DHCS, and other key healthcare regulations.
• Exceptional Communicator and Problem Solver: Excels at motivating teams, resolving challenges, and guiding change with empathy and clarity.
• Bilingual Advantage: Speaks English and Spanish to connect more effectively with our participant population (preferred but not required).
• Mission-Driven Advocate: Passionate about improving access to care and health outcomes for high-risk seniors and frail older adults.
• Systems Builder: Designs participant-centered processes that balance efficiency, experience, and compliance.
• Results-Oriented Leader: Holds themselves and their team accountable for meeting clear goals and performance metrics.
• Collaborative Bridge Builder: Builds trusted partnerships across clinical, compliance, IT, and transportation teams to enhance care delivery.
• Thrives in Growth Environments: Brings energy, adaptability, and foresight to succeed in a fast-paced, evolving organization.

• Work Schedule: This is a full-time, onsite role, Monday through Friday, with standard hours of 8:00 AM – 5:00 PM.
• Site Coverage: Requires regular travel between our Greater Los Angeles (GLA) and South Los Angeles (SLA) sites to support operations and team collaboration.
• Reporting Structure: This position reports directly to the VP/Head of Health Plan Operations, ensuring alignment with strategic goals and organizational priorities.

• This is a 100% onsite role, supporting both our Greater Los Angeles (GLA) and South Los Angeles (SLA) sites.
• Standard work schedule is Monday through Friday, 8:00 AM – 5:00 PM.
• Work takes place primarily in an office environment within a healthcare setting, with regular movement between the Day Center, Clinic, and administrative offices.
• Requires the ability to use phones, computers, and other office technology independently for communication, scheduling, documentation, and reporting.
• Involves periods of sitting at a computer, participating in meetings, and walking through care delivery areas to engage with teams and support operations.
• Occasionally requires lifting up to 15 pounds to handle records, office supplies, or similar items.

Join Us in Making a Difference

At myPlace Health, we believe that every detail in how we operate can change someone’s experience of care. As the Manager of Health Plan Centralized Operations, you’ll have the rare opportunity to shape a brand-new role, lead with purpose, and build systems that help our participants feel supported every step of the way.

If you’re ready to bring your skills, heart, and creativity to a mission-driven team that’s reimagining care for seniors, we’d love to hear from you.

Together, we can make access to care more seamless, compassionate, and empowering for those who need it most.

Your Application

Please submit your resume/CV.

Our Commitment to Diversity, Equity and Inclusion

At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging.  We pride ourselves to be an equal opportunity employer.  People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

COVID-19 Vaccination Policy

At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.

Beware of Scams and Fraud

Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/