Who We Are: Enterprise Transformation Delivery

Engaged in the bank’s most critical & strategic initiatives, leveraging modern delivery approaches.

• A results-oriented team of 30+ diverse professionals, we provide execution certainty through strong project delivery, business acumen, and change management capabilities. 

• We engage in strategic, enterprise level, high priority, cross-divisional initiatives by partnering with leaders to understand the problem, sharpen ownership and focus to deliver for the entire bank. 

• Differentiated by our ability to understand the details and complexities with an eye for alignment to enterprise priorities and outcomes, we synthesize, communicate, and collaborate across business lines, support functions, and senior leadership.

• Our methodology incorporates solving the problem across people, process, technology, and data domains to drive transformational change

Overview:

Independently leads multi-disciplinary teams through large-scale complex transformational change initiatives, or strategically important short-term engagements for senior management that deliver business outcomes.   This function serves as independent 3rd party advising and supporting internal stakeholders on transformation delivery and execution.  In-depth expertise in strategy and innovation methodologies for enterprise Transformation Delivery including Program/Project Management, problem statement and Scope Definition, Process Re-engineering, Organizational Change Management, Performance Measurement, and Customer Experience.

Primary Responsibilities:

• Independently leads multi-disciplinary teams through large-scale complex transformational change initiatives, or strategically important short-term engagements that deliver business outcomes.

• Responsible for the directly managing and driving teams in the implementation of numerous governance frameworks aimed at achieving alignment across the bank and its strategy.

• Provide transparency to senior leadership of progress of initiatives.

• Develop and tailor communications content and artifacts used across various levels in the organization on highly complex business initiatives with high attention to detail and quality.

• Ensures follow up on all critical items and drives accountability through documentation

• Learn and support understanding of the organization by building credibility with teams, leveraging business acumen and curiosity.

• Proactively leverages and encourages others on use of multiple Transformation Delivery Tools to ensure all action items, risks, decisions, and issues are identified, captured and escalated. 

• Build relationships and participate in engagement management with senior stakeholders and encourage collaboration to support an environment of information sharing to effectively deliver outcomes; learn and support understanding of the organization by building credibility with teams, leveraging business acumen and curiosity.

• Develop and rely upon relationships across the organization to break down silos and stay connected to changes going on in the bank.

• Responsible for educating team members by leveraging deep institutional and banking knowledge of M&T's people, business processes/workflows, products, and technologies and leverages them to shape strategy and deliver desired outcomes.

• Lead work groups and individuals with diverse views to develop and provide strategic recommendations and encourage innovation

• Provide execution certainty by setting pace and driving accountability working along side senior leaders to drive decisions 

• Encourage the team to champion new transformation delivery tools and techniques and use them to support innovation, development and facilitate discussion. Apply resourcing approaches and conduct prioritization efforts to ensure the best resources are allocated effectively

• Support business in defining outcomes and key measures of success for transformation initiatives.

• Encourage a culture of how to challenge status quo by consistently pushing for innovation and improvement and recommends solutions for adoption for adoption across the organization. 

• Mentor and coach Enterprise Transformation Delivery team members and others within their team to take ownership of their development

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. 

• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.  Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Supervisory/Managerial Responsibilities:

The position serves in a lead capacity for less experienced personnel and in an indirect management role for delivery stakeholders. Does not directly manage a team.

Education and Experience Required:

• Bachelor’s degree, or equivalent work experience

• 7 or more years’ related work experience

Education and Experience Preferred:

• 5 or more years’ project, program or portfolio management experience, specifically with large-scale transformation projects

• Experience with Oracle Financial implementations

• Experience with MS/Office, MS/Project, SharePoint, and JIRA

• Relevant financial services industry experience preferred

• Prior experience leading organizational change

• Bachelor's degree from an accredited college/university; MBA or MS preferred.  PMP, Agile, SAFe, Certified BA and/or ScrumMaster Certification.

• Prior management consulting or comparable client service experience a plus

• Strong verbal and written communication skills

• Detail-oriented

• Proven intellectual curiosity

• Proven leadership skills

• Demonstrated cognitive bandwidth

Work Model & Location:
This is a hybrid role requiring three in-office days per week. The position can be based out of any of M&T Bank’s four corporate hub locations below.

• Buffalo, NY

• Baltimore, MD

• Bridgeport, CT

• Wilmington, DE

Anticipated Travel Requirements:

Employees in this position should be prepared to travel at least once per quarter within the M&T Bank east coast footprint. Travel may occur more often than this and is based upon the needs of the business and projects assigned. Employees residing outside of the Buffalo market are anticipated to travel more often than those already located here.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,611.94 - $167,686.57 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America