CAM Estate/Probate Specialist
Overview:
Receive and verify notification of debtor death. Contact attorneys or executors to find out intentions for the debt.
Primary Responsibilities:
- Depending on debtor intentions, continue to manage account until payment is received on both secured and unsecured accounts.
- Prepare analysis of collateral to determine potential loss mitigation options and/or default resolution.
- Negotiate loss mitigation options including settlements, short-sales, refinancing, etc.
- Manage the Probate Finder relationship, and make recommendations for process improvements.
- Perform skip-tracing.
- Order title searches and contact Credit Bureau or analyze credit reports to validate lien position.
- Determine if there is life insurance on the account, then gather appropriate information as necessary in order to file a claim; follow-up with insurance company for resolution.
- Monitor daily file from Probate Finder, research notifications and estate matches, manage the Proof of Claim and satisfaction of claim process.
- Receive and distribute incoming mail.
- Accept incoming calls from a variety of stakeholders, and determine appropriate action.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities:
This position involves customer contact and collections activity.
Education and Experience Required:
A combined 3 years’ higher education and/or work experience, including a minimum of 1 year experience in collections or customer service.
Experience with word processing, spreadsheet and presentation software.
Detail oriented.
Strong verbal and written communication skills.
Education and Experience Preferred:
Bachelor’s degree.
Knowledge of M&T Bank systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location
Getzville, New York, United States of AmericaAverage salary estimate
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