Service Lane Consultant - job 1 of 3

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Are you passionate about the automotive industry and love helping others succeed? Do you thrive on the road, enjoy solving problems creatively, and have a knack for turning service lanes into smooth-running machines? If so, MSX International wants YOU to be part of our high-octane team!

Join the Drive to Excellence: Become a Field Service Subject Matter Expert at MSX International!

We’re on the lookout for dynamic, driven individuals to join us as Subject Matter Experts (SMEs) supporting our Field Service Development Managers across the country. This is your chance to make a real impact in dealership operations, customer satisfaction, and service innovation.

What You’ll Be Doing

Every day is a new adventure! You’ll be:

• Rolling out service strategies that boost dealer profitability, customer satisfaction, and retention.
• Training and mentoring dealership teams on service lane processes and tools like Service Workbench (SWB) and Online Service Scheduling (OSS).
• Helping dealers hit the magic mark—LOF/MPVI cycle times under one hour!
• Tracking performance metrics and identifying new candidates for service strategy implementation.
• Sharing best practices, success stories, and insights with your peers through the SDM forum.
• Ensuring dealers gather competitive data and integrate their BDCs effectively.
• Collaborating with District Sales, Service, Parts, and Zone teams to drive cross-functional improvements.
• Traveling up to 90% of the time to be hands-on where it matters most.

We’re looking for people who are:

• Experienced in automotive fixed operations (1+ year preferred).
• Educated (Associate’s or Bachelor’s degree is a plus, but not required).
• Excellent communicators—both in person and in writing.
• Creative problem-solvers who think outside the box.
• Self-starters who can juggle multiple tasks and thrive independently or in a team.
• Sales-savvy with a passion for helping others succeed.
• Tech-proficient with Microsoft Office and dealership service tools (SWB, Service Edge, Xtime, etc.).
• Knowledgeable about how dealership departments work together and how DMS systems operate.

Why You’ll Love It Here

• You’ll be part of a fast-paced, supportive team that values innovation and collaboration.
• You’ll travel, meet new people, and make a measurable difference in dealership performance.
• You’ll grow your skills, expand your network, and have fun doing it.

Ready to hit the road with us and drive change in the automotive service world? Apply now and let’s shift your career into high gear!

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.