Temporary - CRM Specialist Communications

Overview

Working at Moraine Park Technical College is much more than a job. It’s an opportunity to help influence the future of higher education. At MPTC, we are in a unique position to impact our district communities, and we work diligently to hire candidates with aligned values and extensive skillsets to help move the mission of Moraine Park forward.

Position Summary:

Moraine Park Technical College is seeking a temporary part-time CRM Specialist - Communications on our Fond du Lac Campus. This position will serve as the communications lead, and the product assistant for the Customer Relationship Management (CRM) System, and serve as backup to perform CRM recruitment responsibilities. This person must work independently with other members of the College to define, document, and prioritize issues and make recommendations for functional leadership’s approval.

The successful candidate will have a Associate degree in marketing, business, communications, information technology, or a related field and one year of related CRM operations experience.

Join us at Moraine Park Technical College, where we strive to make a positive difference in the lives of our students!

Responsibilities:

• Perform student acceptance into programs after admission requirements have been completed.
• Coordinate communications and work with internal stakeholders to facilitate inactivation of applications in the CRM and ERP to ensure clarity and data integrity.
• Provide CRM functional and ERP system troubleshooting for internal stakeholders, maintaining documentation of issues and respective resolutions. Conduct testing and analysis of functionality after CRM and ERP upgrades.
• Provide backup support for admissions operations, including but not limited to monitoring and responding to emails, answering phone calls, and managing voicemails to ensure timely and effective communication with prospective students and stakeholders.
• Participate in departmental activities and events as requested.
• Perform other duties as assigned.

Experience & Qualifications (in addition to those listed in the summary above):

• Strong technical and functional skills in CRM. Extensive knowledge of how CRMs work and how to customize a CRM to meet the needs of the organization.
• Demonstrated experience interpreting CRM technical system releases and upgrades.
• Knowledge of software applications, including Microsoft Office 365 (Office Suite, Teams, SharePoint, etc.). Ability to merge data into a usable format from multiple sources (CRM, Banner, Cognos, etc.).
• Excellent written and verbal communication skills to communicate clearly and effectively with end users, colleagues, and management to provide a complete and timely explanation of issues and decisions to ensure customer satisfaction.
• Ability to take initiative, work independently with little supervision and make sound decisions with minimal direction.
• Strong organizational and time management skills, including the ability to prioritize special projects with routine assignments.
• Ability to establish and maintain effective working relationships with internal and external customers. Ability to collaborate and work effectively as part of a team.
• Demonstrated ability to work effectively with diverse populations by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.

Desired Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, Information Technology, or a related field.
• Two years of experience in a post-secondary educational setting.
• CRM, Salesforce, or MS Dynamics administrator certification; or willingness to obtain this certification within 6 months of hire.
• Experience with an educational CRM.
• Experience training others on the effective and efficient use of a CRM.
• Experience with the student information system, Banner.

Hiring Range: $18.00 per hour

Starting: Early to Mid-November

Hours/Schedule/Travel: Up to 27 hours per week, hours per week may vary. Limited travel to other campuses and external partner locations may be required.