Manager on Duty

Live Your Passion.  Add Your Magic.             

Pendry Newport Beach

Manager on Duty

SUMMARY

The Manager on Duty is responsible for the guest satisfaction of Resort Guests and Elwood members across all outlets of the property. This is an integral position held accountable for the seamless movement of guests in and out of the resort and outlets. The Manager on Duty is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

Lobby coverage

• Effectively managing the Lobby activity on Friday and Saturday late evenings through guest and member recognition, assistance and seamless flow to and from the Elwood Club and Resort outlets
• Is adequately briefed on pertinent information regarding arrivals for resort and outlets, recognition of in-house resort guests, members and daily group activities
• Creating and maintaining positive rapport and relationship with local visitors while assisting all outlets in a positive flow in and out.
• Ensuring excellent customer service is provided to guests and members throughout their visit.
• Identifying resorts guests in the lobby and welcoming them back to the resort, inviting them to The Elwood Club and/or providing any other needs as determined necessary to ensure a positive experience.
• Performing additional duties as assigned that may be outside of the normal scope based on business needs

Food and Beverage Oversight Over Varies Oulets

• Flexibility to oversee daily operations of F&B outlets across the property as needed.  
• Familiarity with style of cuisine and service established for concept 

• Familiarity with food service practices and procedures 

• Circulate on the outlet floor, continually checking with the guests and the service staff to ensure that everything is to the guests’ satisfaction 

• Handle guests’ complaints, have the desire to create WOW moments, and thank the guests upon departure 
• Recognize Elwood Members in the outlets and WOW them as an important member.

• Monitor, supervise set up and maintenance of dining room area to ensure that it is up to standard 

• Control flow of room by seating guests in each section by rotation 

• Responsible for assigning and supervising all opening and/or closing side duties 

• Make entries into logbook and/or track guest related opportunities daily 

• Conduct pre-meal meetings
• Ensure the department abides by all safety and sanitation policies  

• Perform additional duties as assigned that may be outside the scope of duties, based on business needs    

You Will Enjoy   

• DTO (Discretionary Time Off)  

• Healthcare benefits  

• Health Savings Account and Flexible Spending Accounts  

• 401 [k] retirement plan with company matching, fully vested, and loan option  

• Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees  

• Fertility & Family Forming Assistance  

• Parental leave pay differential  

• Pet Insurance  

• Hotel discounts  

• Free meals   

• Fitness & wellness discounts  

• LinkedIn Learning membership  

• Hearts of Montage/Hearts of Pendry community engagement  

• Associate’s events throughout the year  

QUALIFICATIONS

• College degree preferred
• 2 to 3 years leadership experience in Food and Beverage Nightlife
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Stress management skills
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

Physical Requirements   

• Grasping, holding, sitting, walking, repetitive motions, bending over  

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift  

• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift  

• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis  

At Pendry we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.  

The pay scale for Manager on Duty is $70,000-$75,000.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.