Business Office Manager - job 1 of 3

Company Culture and Values: At Brandywine by Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

The Business Office Manager will report to the Executive Director.  This position is an exempt, salaried position.

Job Overview:

Promote and maintain a positive relationship with co-workers, residents, and family members.  Projects a positive and professional image at all times. Assure that proper procedures are maintained at all times in accounts receivable, accounts payable, payroll, general ledgers and other required spreadsheets and documentation to track or create information needed for business operations and as directed by the Executive Director.

Responsibilities and Duties

• Is knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment
• Develops and maintains effective working rapport with other departments to identify any problems.
• Oversees the day-to-day operations of the business office.  Maintains accounts receivable and billing operations, interprets the community’s A/R policies and procedures to staff, residents, family members and visitors as directed by the Executive Director. Prepares oral and written reports to the Executive Director and Regional/Corporate Team regarding the status of A/R and collection issues. Edit resident census and charge info in the billing / accounting system, including: move-ins/outs, changes to recurring charges, onetime charges/credits.  Insures timely posting of resident receipts
• Provides training to staff necessary to support the functions of the Business Office and correct problems and improve service
• Completes new hire onboarding, offboarding, conducts background checks and processes payroll changes
• Maintains associate personnel files, resident business files, and vendor files as required
• Reviews and submits invoices to accounts payable
• Supervises the Concierge team
• Participates in and attends all in-service training as scheduled
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Performs month end closing procedures and billing functions
• Other duties as assigned

• Associate's degree or equivalent from a two-year college or technical school, or 4 years of business office administration experience.
• 1-2 years’ experience in related field
• Previous Business Office experience preferred
• Strong organizational skills with the ability to manage multiple tasks in a fast pace environment
• Excellent written and verbal communication skills
• Ability to maintain confidentiality and company information.
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new software applications

Physical Abilities:

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, talk, hear, and smell.
• An individual in this position will be required to lift or carry weight up to 50 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics.

Benefits:

• Paid Time Off
• Medical Coverage
• Health Advocacy
• Dental Coverage
• Vision Coverage
• Ancillary Benefits (Life/AD&D, Short Term Disability and Long Term Disability)
• Voluntary Life
• Flexible Spending Account
• 401(k) Retirement and Matching
• Employee Assistance Program
• Supportive Leadership
• Referral Bonuses
• And More!