Seasonal Quality Specialist - 2025

Must reside in the following states to be considered for a Seasonal Role:

AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI 

Please note: This is a remote seasonal role, starting in October through December 2025. Do you thrive in a fast-paced, lively atmosphere?  Do you love working with people, solving problems, and providing exceptional service? If so, read on!

The Role:

Minted is looking for a Quality Specialist to be responsible for ensuring best-in-class quality for the Minted Customer Service team. Reporting to the Quality Assurance Supervisor, the Quality Specialist conducts daily contact assessments of phone calls, emails, and chats between Customer Service Representatives and our customers. They evaluate the contact against a quality rubric and provide feedback to the agent and their supervisor about their performance. The Quality Specialist is a key component of the customer service team and improves the customer experience by providing constructive feedback directly to agents and to leadership, as well as reporting and insight about how the department is performing. 

• Review and evaluate Customer Service Representatives’ phone, email, and chat contacts to ensure accuracy, quality, and resolution of customer issues
• Support team leadership by serving as a subject matter expert on Customer Service standards and best practices
• Provide timely and constructive feedback to rectify errors and improve the customer experience
• Escalate significant gaps in Customer Service quality to leadership for review and action to ensure high levels of customer satisfaction
• Contribute to the development of resources available to the Customer Service team by reviewing them to ensure consistency and accessibility as needed
• Advocate for a high-quality customer experience by reviewing Customer Service standards and best practices and working with the Quality Supervisor to improve them as needed
• Support the Quality Supervisor on projects to improve the customer experience as needed

• Flexible, detail-oriented, accurate, and able to work in a team environment
• Able to investigate, analyze information, and draw conclusions
• Focused on a high-quality customer experience where issues are resolved and soft skills are used to create a positive experience
• Able to effectively coach customer service representatives to improve results
• Able to accurately and thoroughly communicate issues to management

• 2+ years of customer service experience, preferably in a call center environment
• Well-developed computer skills, including Google Docs and Sheets
• Experience with CRM software and contact management tools

Compensation:

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Geo Base Salary Range 2 - Includes CO, IL, NJ, OR, TX, VA, WA - $21.41/hr

Geo Base Salary Range 3 - Includes AR, AZ, CT, FL, GA, ID, KS, LA, ME, MN, MO, MT, NC, NV, OK, TN, UT, WI - $19.65/hr

Benefits:

- Paid Sick Leave

- Minted Friends and Family Discount

- Access to employee perks portal

DISCLAIMER: 

We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.

Notice of AI Use in Employment Decisions: 

We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.