Manager-Clinical Services- Hospice

Min

Max

Overview

The manager Clinical Services- Hospice plans and coordinates program development under the direction of the Director.  Develops, plans and analyzes current nursing and social work and clinical support service processes using evidence-based criteria to improve patient care and quality outcomes.  Responsible for day-to-day operations of clinical teams and provides clinical leadership for staff. Manages interdisciplinary programs/teams these employees participate in and coordinates new program development. Collaborates with Medical Director and physicians to ensure patient care and safety. Maintains 24 hr. accountability and responsibility for patient care provided by the team.  Promotes staff development and education.

Qualifications

Education:

• BSN required. MSN preferred.

Licensure/Certification/Registry:

• Current license to practice professional nursing in the state of IL.
• Certification in a hospice/palliative care field preferred.
• Current CPR certification required.
• Must possess a valid IL driver’s license and must be deemed as an acceptable driver in accordance with the MHS fleet safety policy.

Experience:

• Minimum two years hospice experience required.
• 3-5 years supervisory experience in a related healthcare environment would also be considered.

Other Knowledge/Skills/Abilities:

• Understands federal and state regulations pertaining to Hospice, Medicare certification, Joint Commission standards and Improvement standards for patient care services.
• Administrative pager as assigned

Responsibilities

• Personal and Professional Growth:

• Demonstrates responsibility for own personal and professional growth as reflected in ongoing education and projects and annual professional development plan.
• Empowers self and staff to enhance patient-focused nursing care and quality patient outcomes as reflected in patient satisfaction and quality improvement efforts.
• Fosters an environment which focuses on values, professionalism and accountability, where staff and management see each other as partners in the decision making process.
• Acts as a role model and works to encourage and develop future leaders among team members.
• Actively participates in and assists with management of hospice Quality Assessment and Performance Improvement (QAPI) team.

• Clinical Knowledge:

• Maintains an understanding of the Hospice primary patient populations and their care needs/requirements.
• Maintains a sound knowledge base of current trends and developments in nursing practice in order to lead changes to improve patient care delivery.
• Maintains knowledge of hospice philosophy and clinical guidelines for patient eligibility and qualifying criteria under the hospice benefit.

• Collaborative Practice:

• Demonstrates ability and willingness to collaborate with peers and staff.
• Shows commitment to the development of intra-departmental and inter-departmental collaboration for improvement of patient care, efficiency and effectiveness.
• Manages the planning, coordination and delivery of the interdisciplinary group interventions, in conjunction with the Hospice Medical Director and physicians.
• Provides leadership for regular IDG meetings to review, revise and develop the hospice plan of care as directed by the hospice physician. Facilitates problem solving and delivery of team support for effective patient care.
• Develops working relationships with the Health System management team and other departments such as Organization Development that encourage problem solving on all levels.

• Community Involvement:

• Involves self with professional organizations and community health-related services and agencies.
• Engages in opportunities to provide community education in the hospice philosophy of care among the public and healthcare community.

• Ongoing participation in Memorial Health System’s Leadership Development Institute.

• Engages when/where appropriate with business development/marketing to support growth among hospice referral partners.  Establishes and maintains effective working relationships with nursing facilities and hospitals throughout the service area.

• Accrediting, licensure, and governance.

• Conducts readiness activities, for licensure and accreditation surveys.
• Ensures compliance with regulations and standards.
• Oversees the development and completion of survey action plans for MHSvc NFP.
• Prepares reports for management meetings, Advisory Board, and other entities as requested.

• Facilitates a work climate conducive to open, honest communication and incorporates an effective communication process to ensure staff are kept up to date on key changes/issues affecting their work processes.
• Demonstrates a communication style which is supportive and non-threatening, thus providing an environment that allows for open expression of ideas and problem solving.
• Attends Department Managers’ meetings and relays pertinent information to staff.

• Is accountable for recruitment, interviewing, selection and retention of staff.
• Is accountable for staff performance monitoring/feedback/appraisal, including field supervisory visits, and initiating corrective/disciplinary action as necessary, in accordance with Memorial Home Service’s policies.
• Holds regular staff meetings in order to facilitate communication of organizational imperatives/changes as well as other issues.
• Identifies need for staff education and assists in the development and delivery of inservice programs for the interdisciplinary group.
• Encourages staff to identify personal and professional growth needs and facilitates appropriate opportunities for that growth.
• Maintains a climate which provides ongoing appreciation and recognition of achievements.
• Assists in the development of and supports programs/initiatives that promote recruitment/retention and satisfaction of staff members.

• Budget Preparation:

• Participates in the preparation of the annual budget for areas of responsibility.
• Identifies capital equipment items needed.
• Identifies and evaluates present and future staffing needs.

• Budget Monitoring:

• Reviews and analyzes productivity and staffing requirements.

• Research and analyze best practices to determine improvements and efficiency for patient care delivery.

• Educates staff regarding operation of the department and fiscal responsibilities as it relates to productivity metrics, caseloads, documenting hospice eligibility, clinical guidelines and services/items covered under the hospice benefit.

• Maintains sound knowledge base of current trends and developments in health care related to reimbursement issues.

• SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.

• Engages staff in developing annual goals consistent with MHSvcs strategic goals.
• Develops mechanisms with staff to fulfill goals and objectives.
• Reviews goals and plans of action with staff on a regular basis.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.