Collections Specialist

Job Summary

Job Description

Job Summary:

Responsible for the reconciliation and collection activity for high profile accounts. Assess customer's needs and reconcile issues that can include pricing, system limitations and operational service issues, while protecting the integrity of Medline's accounts receivables. Identify and manage Credit Risk by recognizing when additional credit analysis is necessary and initiating the request with appropriate personnel.

Responsibilities:

• Review and analyze various accounts receivable reports including aging, unapplied cash, short pay, and open credit request status reports.

• Evaluate blocked orders and determine appropriate action: release, recommend credit hold, or negotiate plans of repayment that would optimize risk mitigation.

• Identify and manage credit risk by recognizing when additional credit analysis is necessary, raising the request with the Sr. Credit Analyst, and providing appropriate background information. This includes managing account exposure to assigned credit limit and escalating where appropriate.

• Conduct daily account reconciliation include working with sales on pricing, system process, freight issues, analyzing and processing offsets, and write-off requests.

• Facilitate conference calls with Sales, customers, and other stakeholders to analyze data and reports to identify problems and resolve service issues.

• Collaborate with Sales to prepare and provide management with updates for monthly account reviews with leadership team and escalate for assistance as needed.

• Assist with process gap analysis within the Accounts Receivable department.

• Conduct daily collection calls to customers and sales representatives. Manage and monitor plans of repayment for delinquent accounts.

• Train and mentor team members on policies, procedures, and best practices as needed.

Minimum Job Requirements:

Education

• Typically requires a Bachelor’s degree in Accounting or Finance.

Work Experience

• 3-5 years of experience in Business-to-Business collections.

• Experience with large volume and critical account dispute resolution.

Knowledge / Skills / Abilities

• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

• Position requires occasional travel for business purposes (within state and out of state).

Preferred Job Requirements:

Certification / Licensure

• Professional NACM certification (CBA) or training.

Work Experience

• Experience interpreting D&B reports.

• Experience working with financial statements.

Knowledge / Skills / Abilities

• Intermediate skill level in SAP.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.