Sr. Director, Employee Care Strategy & Enablement

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Employee Care Team provides HR support to all McKesson employees and people leaders. The Employee Care Team’s mission is “Helping employees with everyday HR needs and coaching people leaders to effectively lead their teams.” The Strategy & Enablement team within the Employee Care team helps Employee Care to achieve their mission through delivering a great self-service HR experience enabled by easy-to-use technology and employee-centric HR content, and by equipping HR representatives with the latest information so they can provide exceptional service to employees when more support is needed beyond the self-service offerings.

The Employee Care Strategy & Enablement Sr. Director owns the continuous improvement, the framework for the Employee Care team to be “ready” for new when things change, the Employee Care technology tools, HR knowledge and content governance, and project management as required by HR or the business. Key to success in this role include managing relationships with HR & business leaders, understanding the Employee Care operational environment, and creative problem solving pared with delivery excellence.

The ideal candidate for this role has a passion for work such as:

• Scoping resources (people and budgets) needed for Employee Care and/or the broader HR Shared Services organization (Employee Experience & Enablement (E3)) to successfully support expanded offerings.

• Enabling self-service technologies and tools to empower employees and people leaders.

• Enhancing self-service HR content for consistency, quality and relevancy.

• Ensuring EE Care is prepared to support new or changed services.

• Owning strategy for EE Care systems and technologies (E.g, Amelia, ServiceNow) to identify efficiency gains, improve employee experience, etc.

• Collaborating to deliver an improved employee HR Support experience and decrease case volume.

• Supporting the implementation of HR and business priorities

Key Responsibilities

• Business and EE Care Transformation Support: Own the approach for how EE Care and/or the Employee Experience & Enablement (E3) organization will evolve to support HR and business transformation initiatives. Support additional HR initiatives as needed based on priorities.

• Technology Landscape: Own the ongoing maintenance and transformation of key technologies such as Amelia and ServiceNow. Maintain effectiveness and create a strategy for the future for enhanced efficiency driven by AI and digital technologies.

• Readiness: Management of the volume of changes required for EE Care to support the business. Ensure EE Care team members have the resources and training to provide accurate and thorough support to employees and leaders, ensure all technology is equipped to provide self-service support, and partner with project teams to advise, escalate, solution, etc. as needed.

• HR Content Governance: Drives the strategy for HR content and self-service enablement. This includes ownership of decision for the future of the HR portal and integration of knowledge across other functions such as McKesson Technology to create a seamless employee experience for  the“I need assistance” employee experience moment.

Minimum Job Qualifications:

• Degree or equivalent and minimum of 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people leadership skills.

Additional Qualifications:

Business Experience –

• Previous experience in an operations, ideally a shared service, environment

• Previous experience in technology implementations such as training, hypercare, reporting, etc.

Specialized Knowledge/Skills –

• Technology transformation

• Communication – written and verbal​

• Attention to detail​

• Project management​

• Relationship and stakeholder management​

• Process orientation​

• General HR knowledge foundation​

Certifications-

• Preferred: Certification Credentials such as Project Management Professional (PMP), Prosci, SHRM

Working Conditions:

Environment (Office, warehouse, etc.) –

• Traditional office environment with an expectation to be onsite at a McKesson hub as requested.

Physical Requirements (Lifting, standing, etc.) –

• Large percent of time performing computer- based work is required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!