Senior Associate Project Manager - D365 Managed Services

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Title Senior Associate Project Manager - Managed Services

Location Remote, home-based office with occasional travel up to 25% 

Description The Senior Associate Project Manager in Managed Services (MgS) is responsible for directing the post go-live activities of several Dynamics 365 projects. The typical portfolio will be 10-15 clients. The main responsibility will be coordinating the successful delivery of managed services solutions, to include Service Desk Ticket Management, Environment Optimization and Management, and Decision Support activities that include customizations, enhancements, new functionality, training, business process reviews, and consulting services.  

Our projects are major strategic investments for our clients and their successful support and maintenance requires a project manager that is driven, proactive, creative, and assertive.  This is a full-time salaried position with bonus. 

• Support delivery of multiple concurrent Managed Services engagements across Microsoft Dynamics 365 F&O, CE, Power Platform, Data & AI, and related solutions
• Act as a key point of coordination between clients and MCA Connect delivery teams to ensure alignment on priorities, response expectations, and delivery timelines

• Transition projects from implementation team to MgS.

• Create and maintain a high-level project plan for each customer, detailing the tasks that need to be completed for the timely completion of a defined solution. 
• Communicate with clients throughout the project to obtain feedback and approval. 
• Ensure that the project team is aware of key deliverables and project milestones. 
• Consistently track time spent on billable and non-billable activities. 
• Utilize superior prioritization, time management, and project documentation skills. 
• Proactively communicate and report status to client project leaders, MCA Connect management and all other stakeholders. This is done leveraging tools such as status reports, executive briefings, and active day to day team communication. 
• Effectively communicate and collaborate with technical project team members to achieve project goals.
• Employ project management leading practices as provided by PMI and MCA Connect delivery standards. 

• 3+ years of project management/coordinator experience. 
• Full understanding of software development lifecycle and best practices. 
• Experience with IT implementation methodologies. 
• Experience working with quality management approaches, techniques, and principles to ensure quality project delivery. 
• Ability to allocate the correct resources to each project phase and monitor their performance. 
• Excellent verbal and written communication skills. 
• Well-developed planning, organizational and problem-solving skills. 
• Bachelor's degree or equivalent combination of education and experience 
• Ability to travel up to 25% of the time 

• Experience with the philosophies of Project Management with a natural driven nature to become a certified CAPM or PMP. 
• Experience with Microsoft Dynamics ERP or CRM. 

Why work for MCA Connect?

Our compensation plan offers one of the best bonus structures in the industry.  Along with this we also offer a generous benefit package:

·        Work/Life Balance with Unlimited Paid Time Off (UPTO)

·        401k Plan with Company Matching Contribution

·        Monthly Stipend for Home Office Expenses

·        Subsidized Medical, Dental and Vision Coverage

·        Health Savings and Flexible Spending Accounts

·        Company Paid Life and Disability Insurance

·        Training, Certification and Continuing Education Support

MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.

MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!