Product Insights Specialist

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the Role

We’re seeking a Product Insights Specialist to lead user testing, triage and respond to feedback from daters, and evaluate the performance of AI-powered product experiences. You’ll work closely with Design, iOS, and AI Product Management to ensure user signals are clearly captured, investigated, and translated into actionable insight.

• Conduct testing sessions with real daters, collecting structured and unstructured feedback on product experience
• Monitor how users interact with AI-powered features, flagging content mismatches, logic issues, or confusing outputs
• Identify trends in user behavior and pain points across the app, and summarize key insights for cross-functional partners
• Communicate directly with daters to gather feedback, clarify issues, and close the loop where appropriate
• Prioritize and escalate product experience issues, collaborating with iOS, Design, and AI PMs to guide iteration
• Maintain systems to organize, track, and share feedback and testing insights across build, launch, and post-release phases

• 3+ years in user-facing roles focused on customer experience, product insights, or feedback analysis in consumer tech
• Strong communicator with experience engaging directly with users and translating feedback into actionable insights
• Skilled at recognizing experience gaps, usability issues, and quality breakdowns in complex or AI-powered features
• Organized and detail-oriented—able to manage continuous input streams and keep feedback loops running smoothly
• Comfortable working across functions and timelines—especially in dynamic, iterative environments
• Motivated by improving real-world user experiences through clarity, empathy, and informed decision-making

As a member of our team, you’ll enjoy:

401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Professional Growth: Get an annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.

Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)

Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.

Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.

ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents —that hold regular meetings, host events, and provide dedicated support to the organization & its community.

At Hinge, our core values are…

Authenticity: We share, never hide, our words, actions and intentions.

Courage: We embrace lofty goals and tough challenges.

Empathy: We deeply consider the perspective of others.

Diversity inspires innovation

Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

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