Manager, Product Management - job 1 of 6

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

Overview:
Mastercard is a global technology company. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making payment and data transactions safe, simple, smart, and successful. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Digital Transformation and Optimization team is part of Consumer Solutions. We are responsible for optimizing eCommerce solutions and for driving transaction authorization improvement for digital transactions globally. We do this by being consumer centric for our products and services and being relevant in all consumer money flows.

Role:
Ever have your transaction declined when hailing a ride? Can’t watch your favorite TV show because your streaming service payment was interrupted? Denied at checkout when ordering a new pair of sneakers?
These are all frustrating experiences for the cardholder that digital merchants are trying to avoid.
We are driving a strategic, multi-year transformation to develop new solutions on our authorization network to solve for these pain points. These new solutions will incorporate innovative products, services, and capabilities to increase digital authorization performance and drive higher conversion rates for our merchant, acquiring, and payment service provider partners.
In this role, you’ll be responsible for the product development and strategy of developing brand new solutions that help our merchant, acquiring, and payment service provider partners increase their authorization and conversion rates.
You will work cross functionally with engineers, data analysts, regional product managers, and account teams to understand customer needs and build a product that drives material value for our customers.
Unleash your analytical and creative problem-solving skills to define the future of how we serve our customers.

Key responsibilities:
• Lead the end-to-end Product Development lifecycle for our new authorization improvement products, including gathering insights, outlining strategy, proposing new product functionalities, developing KPIs, defining customer experience/journey, and working in partnership with the Technology teams to deliver roadmap capabilities
• Translate product strategy into a roadmap containing well-defined and prioritized business requirements and features that will realize the product vision to assist the client in achieving a long-term competitive advantage
• Engage in idea generation, concept validation, business case development, and financial modeling and planning
• Continually monitor the market landscape to get a view of competitive solutions and opportunities, as well as provide thought-leadership and market insights to support customers and guide product development decisions
• Leverage data, analytics and market insights to come up with recommendations that will drive penetration, adoption, business decisions and development of new and existing strategic solutions, all in the effort to improve authorization performance
• Design and enable solutions or digital transformation initiatives that enhance business value delivery and responsiveness by applying project management skills
• Ability to work in a matrix organization and influence various teams at the global and local level; key stakeholders include Engineering, Finance, Market Development, Account Management, Customer Experience, Marketing, and other product teams
• Develop regional go-to-market strategies and lead execution to ensure maximum penetration of product and value delivered to customers. This includes aligning with regional teams and supporting customer facing teams with go-to-market plans, pricing, and training. You will oversee pilots to propose and deliver new features/enhancements.
ALL ABOUT YOU
• Understanding of the ecosystem of payment processing, authorization and acquiring services, with specific experience with an acquirer or payment service provider preferred
• Able to take technical knowledge and translate it to business stakeholders
• Comfortable communicating and collaborating with business stakeholders, engineering and analytics teams at all levels;
• Passion for all things digital and intrinsic curiosity to understand new technology
• Entrepreneurial spirit and global mindset with a passion for learning and using data to solve large scale business problems
• Foundational background in product development and management
• The ability to craft clear and detailed deliverables and expertly communicate across audiences
• Excellent project management and execution skills, with experience demonstrated in web/software/product development preferred

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

Purchase, New York: $137,000 - $218,000 USD