Manager, Product Management, Offers Program

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management, Offers Program

Overview:
Mastercard Offers delivers insight-driven targeted and un-targeted offers to brands and consumers around the globe, creating unparalleled preference and engagement that is a key contributor to Mastercard’s Data & Services organizational growth and success. The Offers product aggregates offers from multiple sources and uses a cardholder’s past spend and transaction history to rank and determine the most relevant offers for each individual cardholder.

As a member of the Product Development team, you will focus on building the features and capabilities that help programs connect cardholders to merchant brands via our partner publishing channels. Specifically this role will focus on analytics and measurement. You will lead the development of reporting capabilities that help merchants understand the performance and impact of their offers across multiple channels. You will play a critical role in shaping the insights we provide to merchants and partners, helping them measure ROI, optimize campaigns, and make data-backed decisions.

What will you do:
•Drive initiatives to grow revenue and consumer engagement in the Loyalty Offers space
•Collaborate with internal stakeholders and merchants to understand reporting needs (e.g., impressions, redemptions, ROI, lift, and pacing).
•Drive improvements to data quality, latency, and reliability for offer measurement
•Has visibility into the design of the customer journey and will work with both in house UX designers and 3rd party partners to create and optimize a best-in-class user experience
•Collaborate with Commercialization and Market Enablement teams to identify and create the various consumer touch points that drive the optimal engagement experience
•Make use of research, consumer user studies, metrics and competitive analysis to understand the business needs and identify any product gaps
•Collaborate closely with Engineering, Sales, Marketing, and Strategy teams to develop comprehensive product roadmaps and delivery plans that include incremental value release points
•Work with the Go-to-Market and Strategy teams in designing tests and experiments to drive acquisition and activation funnels
•Make trade-off decisions for product features, ensuring stakeholders are kept abreast of changes
•Use runtime metrics of their services in market as a feedback loop into the backlog and balance the priorities against new feature requests
•Own the product requirements, delivery to markets, and ongoing support of your feature areas

All about you:

• In depth experience as a Product Manager, Product Marketing Manager, or related with demonstrated experience in data analytics, reporting, or measurement.
• Owning end-to-end product roadmap strategies, definition, and product lifecycle from idea to requirements to sizing to delivery and maintenance.
•Deep understanding of performance marketing and merchant measurement expectations (e.g., campaign KPIs, ROAS, incrementality).
•Very comfortable using product lifecycle management tools to facilitate product development discipline (such as JIRA, ALM, Aha or New Relic)
•Working with engineering teams in scrum or agile methodologies to ensure clarity for predictive delivery
•Passionate about writing Business Requirement Docs, Product Requirement Docs, or User Stories to ensure good product development
•Being a product manager with APIs and Front-End experience
•Passionate about organization and inter-dependency mapping, ensuring successful release planning and delivery across teams
•Experience working with UX designers or agencies in creating user/consumer portals/sites/apps
•Proficiency with Microsoft Tools (i.e., PowerPoint, Excel, Teams,)

Ideal candidates will also have experience in:
•Ad Tech/Mar Tech, and Front-End UIs
•Understanding of cloud technologies and services
•Identifying, sourcing, and working with 3rd party providers or vendors
•Working for a global, highly matrixed organization that regularly interacts with various regions in different time zones.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

O'Fallon, Missouri: $119,000 - $190,000 USD

Arlington, Virginia: $137,000 - $219,000 USD