Box Office Supervisor - 713 Music Hall - job 1 of 2

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

WHAT THIS ROLE WILL DO

Supervision of the Department 

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.) 

• Assist and support box office staff in any of their job functions, as needed 

• Ensure positive and creative team environment within the department 

• Facilitate open communication with the Box Office Manager, staff and all other venue departments 

• Exhibit proper inter-departmental communications and organization 

• Ensure complete and satisfactory on-going staff training 

• Assist manager with staff evaluations (training, 90-day, annual) 

• Provide a positive team environment within the department 

• Assist in ensuring appropriate staffing levels. 

• Help set staff development and performance goals & monitor progress 

• Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines 

• Promote and provide superior customer service in all guest interactions 

• Participate in all on-site venue meetings as needed    

II. Financial / Cash Handling 

• Ensure that venue staff follows cash handling policies & procedures 

• Balance and reconciliation of all seller cash drawers 

• Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales. 

• Assist Manager on housing, distributing and depositing venue cash on a weekly basis. 

• Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable. 

• Assist Manager in scheduling all employee’s payroll prior to deadlines 

• Conduct band settlement on shows with split point deals, or when deemed necessary by talent department 

• Complete and distribute accurate daily ticket counts for agents and artists 

III. Other Responsibilities  

• Create, modify and maintain inventory for all ticketed events in a secure ticketing environment  

• Follow standards and processes for ticket types, ancillary events and qualifiers 

• Monitor and maintain functionality of all ticketing computers, software and hardware 

• Secondary representative in all venue interactions with Ticketmaster 

• Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public 

• Modify, maintain and update all customer database files 

• Develop and maintain call center phone system, and keep current all phone menus and calendars of events 

• Interact with artist, record label, management and band tour accountant. Provide reports as necessary. 

• Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise 

• Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise. 

• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs. 

• Ensure that venue is compliant with ADA ticket laws 

WHAT THIS PERSON WILL BRING

Required:  

• Experience in Box Office / Ticketing Management 

• Flexible Schedule (days/nights, weekends, and holidays) 

• Experience in Cash Handling 

• Leadership, Management and Customer Service 

• Tolerance of all cultures, music and art forms 

• High School Diploma 

Preferred:  

• Experience in a live environment operation 

• Experience handling counterfeit cash  

• Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.) 

• Experience in Prioritizing, Time Management & Multitasking 

• Experience in open communication & email etiquette 

Physical Demands/Working Environment: 

• Working environment is fast-paced and often loud and stressful 

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.