Dealership:

Driveway Finance Corporation

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance!

Full-Time Collections Customer Service Representatives needed!

• Industry leading benefits and career development opportunities
• ​Schedule: Monday - Friday
• Pay: $21.00- 23.75 hr/DOE
• Location: Tigard, OR. (Hybrid)

DFC Collateral Analyst I

The DFC Collateral Analyst I will be responsible for working with the Collateral Management team to locate, process, and help systematically recover collateral from customers. This role will also utilize skip tracing tools and software provided by DFC to obtain and communicate the location of customers and the vehicles while working to collect and negotiate terms of repayment on delinquent accounts.

Responsibilities

• Review and update DFC repossession log with accuracy
• Assign repossession vehicles to 3rd party recovery agents in a timely manner
• Utilize high level skip-tracing practices to obtain customer and vehicle location information
• Consistently update 3rd party vendors with most recent location data for assigned collateral
• Navigate and update 3rd part repossession assignment systems
• Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner
• Meet or exceed established call volume and account action requirements
• Process recovery cost analysis & KBB for recovered vehicles
• Other duties as assigned

Skills and Qualifications

• Strong attention to detail
• Sense of urgency
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
• Experience with outbound calls or collections is valuable
• Knowledge of Skip Tracing techniques is preferred

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.