Senior Client Solutions Manager, Large Customer

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

The will be based in New York, Chicago, San Francisco or Sunnyvale. 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

LinkedIn Marketing Solutions: We help businesses achieve their marketing ROI objectives with a suite of superior products that includes native advertising and programmatic channels. We are investing in the Content Marketing ecosystem through various thought leadership initiatives that will enable us to capture the opportunity that the market provides. 

LinkedIn Marketing Solutions is searching for a Sr. Client Solutions Manager to manage relationships with our large and often most complex customers. This person will leverage their knowledge of online media, communication and relationship building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where LinkedIn can provide more value to our clients. The Sr. Client Solutions Manager will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue. The Sr. Client Solutions Manager is a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently. 

Responsibilities: 

• Build trusted relationships with clients providing best-in-class customer experience by proactively identifying and solving customer challenges.
• Partner with cross-functional teams across Insights, Marketing, Media Operations, etc. to collaborate on campaign activation and drive toward client goals
• Be a consultative seller to renew and grow client investments.
• Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are achieved.
• Consult and own all aspects of the client’s media campaigns including targeting, implementation, creative and content quality, optimization, performance, and proving ROI through campaign insights.
• Apply rigor and use technology to design account plans to meet revenue goals.
• Support customer communication and education including a best-in-class onboarding experience and ad hoc platform education needs.
• Drive new product adoption and partner technology integration to enable client success and efficiency.
• Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met.
• Travel requirements: approximately 20% of the time for team offsite, LinkedIn conferences, and client meetings. 

Basic Qualifications

• BA/BS degree or equivalent practical experience 
• 5+ years of experience in advertising, media, marketing, or consulting.
• 2+ years of media sales, digital media account management, or consulting experience

Preferred Qualifications: 

• 2+ years of auction based, social platform or programmatic campaign management and optimization experience (i.e. Google Adwords, campaign management tools, SEO/PPC, ad exchange/trading desks) 
• Demonstrated ability to understand marketing & digital media metrics 
• Ability to conduct regular forecasts and reports 
• Ability to think strategically with a proven track record of achieving results by connecting a customer’s pressures with data-driven products and solutions
• Demonstrated understanding of internet advertising technology and marketing automation 
• Know-how of the digital industry landscape 
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision 
• Strong executive engagement and stakeholder management skills, ownership of agency and client relationships
• Ability to build insights backed, narrative to support strategic sales pitches, strong storyteller
• Ability to work independently and collaborate cross-functionally 
• Demonstrated commitment to understanding and prioritizing the needs of the customer 
• Know-how of sales planning & CRM tools

Suggested Skills:

• Digital Marketing
• Digital Advertising
• Strategic Communications
• Solution-based Selling
• Campaign Management

LinkedIn is committed to fair and equitable compensation practices.     

The pay range for this role is $145,000 to $222,000 OTE (on target earnings). Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.     

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits. 

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

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