Help Desk Engineer

Description

LendKey Technologies, Inc. is a pioneer in digital network lending, dedicated to simplifying the lending process for both financial institutions and borrowers. With more than 15 years of experience, LendKey has facilitated more than $7 billion in loans through hundreds of credit unions and community banks nationwide. Our mission is to empower local lenders with innovative, reliable technology that upholds community values while enabling access to national markets.  

LendKey is looking for a driven Help Desk Engineer with excellent customer service, communication, and organizational skills. You will be an integral member of the team, responsible for supporting employees with a variety of technology needs, including onboarding employees to the organization and training staff on existing technology platforms.  
 

 What You'll Be Doing:  

• Oversee help desk tickets, requests, incidents, and problems.
• Provide hands-on technical support and resolve problems to the end user’s satisfaction.
• Manage workstations, phone systems & audio/visual equipment.
• Simulates or recreates user problems to resolve operating difficulties; Proactively recommend systems modification to reduce user problems.
• Monitor service desk productivity and performance using various tools and reporting methods.      Provide data and reporting of KPI’s and trends to IT Management and others.
• Install, configure, and monitor the performance and availability of systems.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up.
• Document and update troubleshooting guides and tutorials to be used by end users for self-help.

Requirements

What We're Looking For:  

• Bachelor’s Degree in Computer Science, Information Systems, or related field preferred or high school diploma with relevant experience required
• 2+ years of experience in a service desk or support center environment
• Proven ability to problem solve in both technical and operational situations; eager to identify solutions.
• Experience working with Windows and Mac.
• Understanding of Active Directory, Storage, Systems, Networking, Office365, and SharePoint a plus

Culture fit:

Strong desire to work for a mission-based organization that emphasizes the importance of providing exceptional customer service and aligned with our core values: Truthful at all times; Helpful to teammates, clients, and customers; Present, committed & engaged to their teams and work; Driven to be courageous to make an impact; and Diligent & conscientious in executing every element of work. 

Why Join LendKey? 

We have a lot to offer those that are looking to take the next step in their career, including but not limited to: 

• Competitive salary
• Benefits including medical, dental, vision, and more 
• Unlimited PTO 
• Stock options 
• Creative and transparent company culture 
• Growth potential

What We Do:

LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment.

For financial institutions, LendKey provides turnkey solutions that include:

• End-to-end loan origination and servicing expertise
• Seamless access to a national network of lending partners
• Advanced risk mitigation and compliance support
• Opportunities to efficiently deploy capital and diversify portfolios

For borrowers, LendKey delivers:

• Access to affordable, competitive student loan products from trusted local lenders
• A simple, transparent digital application and servicing experience
• The benefits of community-focused lending with the convenience of modern technology

LendKey’s network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach.

LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at [email protected]. Visit Lendkey.com for more information.