IT Facilities Manager

Description

Excelerate Energy is changing the way the world accesses clean, affordable, and reliable energy. We are focused on providing flexible LNG solutions to emerging markets across the globe and delivering a lesser emitting form of energy to markets that often rely on coal as their primary energy source.

We strive to achieve sustainable results by delivering what we promise and by investing in our people, assets, and technology while promoting a culture of safety, quality, and environmental stewardship.

We believe our human capital is our most valuable asset. We hire exceptional people who thrive in a dynamic work environment.  We are committed to fostering, cultivating, and preserving a culture of safety and collaboration. Together, we can create a better future by delivering clean energy to the global communities that need it most.

JOB SUMMARY: The IT Facilities Manager’s role is to oversee all IT Desktop Support staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization, and resolution of Desktop Support incidents. The IT Facilities Manager is responsible for the monitoring, tracking and coordination of Facilities functions. This would include support and coordination of IT Printers, Desktops / Laptops, Digital Signage, and Audio-Visual Equipment. The IT Facilities Manger will provide and oversees onsite support for all Executive Conference Room Meetings. The Facilities Manager is also responsible for planning, designing, and analyzing the organization’s Facilities according to best practices, while ensuring high levels of customer service quality and availability. This individual will also work with the IT Director to develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. The IT Facilities Manger will also contribute to escalated problem resolution by giving hands-on support whenever necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include but are not limited to the following activities:

• Work with Service Desk Manager to develop Service Level Agreements (SLAs) and establish problem resolution expectations and timeframes that align with Excelerate’s IT Governance Model.
• Maintain up-to-date knowledge of AV equipment contracts and supervise contract-based installations.
• Assist in developing long-term strategies and capacity planning for meeting future AV equipment and corporate technology needs.
• Set up, configure, test, maintain, monitor, and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment.
• Collaborate with organizational policy-makers to establish and enforce proper AV practices and procedures.
• Build and maintain a spare parts inventory for all IT Facilities equipment. This includes Printers, Desktops / Laptops, and Audio Visual Equipment.
• Provide in person “White Glove” support for Executive Team Conference Meetings and Board of Directors meetings.
• Analyze performance of Facilities activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems. Assist with helpdesk tickets to resolve Excelerate Energy’s end user’s issues in a timely fashion. 
• Oversee incoming booking requests for AV equipment and setup.
• Oversee Desktop / Laptop Deployment Schedules in all office facilities.
• Oversee Desktop / Laptop hardware Support in all office locations.
• Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels.
• Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment.
• Where required, administer and resolve issues with associated end-user workstation networking software products.
• Track and analyze trends in Help Desk requests and generate statistical reports. 
• Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
• Identify, recommend, develop and implement end user training programs to increase computer literacy and self-sufficiency.
• Oversee the development, implementation and administration of global Facilities staff training procedures and policies.
• Monitor incident trends and anticipate potential problems for proactive resolution.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

The noise level in the work environment is usually moderate.

WORK AUTHORIZATION: Candidates must be authorized to work in assigned location. 

AFFIRMATIVE ACTION/EEO STATEMENT:

It is the policy of Excelerate Energy to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Requirements

• Minimum of five years of experience working within information technology.
• Familiarity with advanced principles of ITIL are preferred.
• Experience in the most current technologies and products used in the industry.
• Strong organizational, critical thinking and customer service skills.
• IT Certificates from leading companies such as Microsoft and Cisco are a plus, but not required.
• Bachelor's degree in computer science or related field is a plus but not required.