Founding Operations (YC Startup)

About the Company

Our client is a fast-growing, Y Combinator-backed startup at the forefront of AI-powered customer support automation. With a closely knit team of exceptional builders, the company is transforming how fast-scaling software businesses resolve customer support tickets, empowering organizations with a reliable, end-to-end AI support agent. By integrating seamlessly with existing support platforms, the solution eliminates operational bottlenecks, allowing software teams to deliver world-class customer experiences at scale. With strong customer traction and backing from top-tier investors, they're scaling rapidly and looking for their Founding Operations hire to help shape the future of customer support automation.

The Mission

Transform how software companies deliver customer support by automating complex, high-impact tickets at scale—freeing human teams to focus on what matters most while delivering an experience that's indistinguishable from the best human agents.

The Opportunity

This is your chance to shape operational systems at a fast-moving YC startup that's already gaining serious momentum. As a Founding Operations, you will build what has never existed before and lay the foundation for a business on track for rapid growth ($10M+ ARR journey). You’ll work side-by-side with founders and have genuine influence in designing how the company scales—from compliance and quality assurance to customer delivery. As the operational anchor, your work will enable exceptional speed, execution, and customer outcomes.

What You'll Do

• Be the go-to operator for the founders and run complex projects end-to-end

• Design and implement scalable processes that support execution speed and operational excellence

• Manage external contractors and vendors to ensure timely, high-quality delivery

• Help define and maintain team norms, internal documentation, and coordination rituals

• Build and refine systems that support customer delivery at scale

• Proactively identify operational gaps and build solutions without waiting for direction

• Thrive in ambiguity, turning undefined problems into clear plans and results

What You Bring

• At least 1 year of experience in a high-ownership, fast-paced environment

• Hands-on experience building or founding something from scratch (e.g., startup, project, operational system, community)

• Demonstrated skill in taking complex, ambiguous challenges 0 → 1

• Strong written and asynchronous communication skills

• Strong in-person culture and ability to work in San Francisco

• Bonus: Prior experience in early-stage startups or lean teams

• Bonus: Experience building internal systems, processes, and automations from the ground up

Key Success Drivers

• You thrive in ambiguous, fast-moving environments

• You bring clarity to ambiguity and take initiative without a playbook

• You operate with a founder-like mindset and strong bias for action

• You communicate clearly, especially in writing and async settings

• You hold a high bar for quality, with humility and a hunger to grow

Why Join?

• Competitive compensation: $150,000–$200,000 (negotiable for the right candidate)

• Equity: 0.6%–0.9% (vesting post-probation)

• Performance bonuses

• Visa sponsorship is available: H-1B, O-1, OPT

• Direct mentorship: Work directly with the founder and senior leaders

• Founding role: Shape team culture and operational systems with an outsized impact on company trajectory

• YC network and backing: Join a company with proven product-market fit, strong customer traction, and ambitious growth plans

• Unique experience: Be part of a mission-driven, “build fast” culture at a pivotal moment of company growth

• Prime SF location: In-person collaboration in the Dogpatch/South Park area with a team that values friendship and building together

Interviewing Process

• HR screening

• Level 1: Interview with Founders (30 minutes)

• Level 2: Test Project

• Level 3: Team Fit Interview with Key Stakeholders (30-45 minutes)

• Reference and Background Checks: conducted after successful interviews

• Job Offer: provided to the selected candidate

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.