INTERNAL APPLICANTS ONLY - Order Department Supervisor (Hybrid)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

In search for an outcome-oriented planner and problem solver with great people skills and passion for great customer service.

We’re searching for an Order Department (OD) Supervisor to support the daily activities of our Order Department—an exceptionally important business area with high standards of quality, service, accuracy and efficiency. The OD Supervisor will be responsible for the day-to-day operations of a subset of the department. Responsibilities for this position include staffing, training, scheduling, and assigning workload to the team.  The OD Supervisor is accountable for meeting the operational goals of the department and will help define the processes, procedures, and systems to support and sustain long-term growth.   

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

A day in the office looks like this: 

• Responsible for the overall direction, coordination, and evaluation of areas of responsibilities 
• Instructs, orients, motivates, and otherwise assists employees so that production and quality objectives are achieved 
• Coordinates and supervises activities of personnel, determining specific work assignments 
• Ensures all work is scheduled and performed in an efficient manner 
• Maintains and supervises company productivity and quality standards per specifications 
• Jumps into time-sensitive projects wherever needed 
• Shows flexibility and a willingness to learn 
• Treats internal and external customers like gold  

Got the skills and experience? Here’s what we’re looking for:

• 1+ year of experience in a leadership role 
• 2+ years of experience in an Order Department, Call Center or Customer Service role preferred  
• Excellent problem-solving skills with the ability to think on your feet, work independently, make decisions, and take appropriate actions 
• Skill at managing and motivating a team of individuals with differing skill levels to enable them to achieve performance goals and quality standards 
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization 
• Excellent verbal and written communication skills 
• Ability to juggle multiple tasks in a fast-paced setting 

And here’s our end of the bargain! 

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at a salary rate between $53,500 - $71,000 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. 

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information.