Technical Learning Manager – Distribution (On-site)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are seeking an experienced onsite Distribution Training Manager to join our team. In this role, you will be responsible for developing, implementing, planning, executing and managing comprehensive training programs, as well as creating high-quality training content for all associates at our distribution centers (DCs). The position is accountable for the identification of training needs, assessment of training effectiveness and support for adherence to regulatory and safety compliance. You will provide counsel, direction, evaluation, facilitation and content creation, in partnership with DC Operations Leadership. Candidates should possess agility and adaptability to effectively operate within multiple systems, as well as support multiple locations and multiple levels, from hourly associates to DC executive leadership. The ideal candidate has a strong background in instructional design, excellent leadership skills and a deep understanding of distribution operations. 

A day on the job looks like this: 

• Engage and inspire our warehouse teams by creating, facilitating and supporting training for all DCs and temporary hourly associates, including  technical training components of new-hire orientation 
• Collaborate with DC leadership and HR teams to create training plans and policies that support operational needs and adherence to standard operation procedures (SOPs) that help drive operational efficiencies 
• Design and implement a scalable training program across three DCs
• Recruit, hire, and develop Training Associates to support each facility
• Develop and Lead the “Train-the-Trainer" program to ensure consistent and effective instruction at all levels
• Certify floor trainers and assist in evaluation; provide improvement recommendations for their work performance 
• Work with Training Leads and Temp Agency Trainers to ensure alignment of training processes 
• Develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids and other educational materials 
• Assume responsibility for hourly population training, ongoing training, cyclical training and business-related training, including technical training process for all DCs

Got the skills and experience? Here’s what we’re looking for: 

• Candidates must have prior experience in a distribution center
• Bachelor’s degree required; adult learning certification preferred 
• Minimum 3 years of professional adult classroom facilitation or similar field preferred 
• Must have strong written and verbal communication and be comfortable speaking/facilitating in front of groups of all sizes 
• Bilingual English/Spanish preferred 
• Computer skills and ability to learn processes and software within the distribution environment (MS Office); HighJump and video creation/editing knowledge a plus
• Ability to utilize technology to deliver impactful virtual training 
• Provide support, development, facilitation and content creation for individual DCs and DC network requirements 
• Hand-on problem solver who is comfortable spending substantial time on DC floor and interacting with DC hourly associates 
• Works with limited supervision and demonstrates agility managing time effectively; maintains control over all current projects/responsibilities and uses discretion in assigning work and handling sensitive/confidential information 
• Experience with Lean and Six Sigma methodologies preferred 
• Experience with Warehouse Management Systems preferred 
• Previous experience working in a DC (manufacturing or warehousing industry preferred) 
• Ability to work across operational shifts and weekends 
• Ability to travel up to 50% of work week   

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience, and bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. 

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1