Service Sales Representative - Cleveland, OH

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION TITLE: Service Advisor

REPORTS TO: Branch Manager/District Sales Manager 

Konecranes is looking for an individual with a sales background to join our team as a Service Sales Representative. As a Service Advisor, your primary duties are to sell products and services to the existing customer base to improve safety and productivity. This individual will be responsible for meeting assigned sales targets for all lifting equipment including but not limited to; repairs, retrofits, hoists, spare parts, general overhauls and consultation services. Organizational skills are required to monitor the workload of our service department and ensure that all open time slots are filled with sold work. Strong communication skills are a must, as you will be engaging with existing customers. If you think your attributes are a fit and you are interested in working in a fast paced, safety first type of environment, apply with Konecranes today!  

PRINCIPAL RESPONSIBILITES: 

• Engage in various sales activities to sell safety and productive retrofits, components, modernization and new equipment to existing customers and develop new accounts to meet minimum established sales quotas.  

• Prepare or assist in preparing price estimates for service work using established tools, guidelines and input from the service department.  

• Maintain personal contact with all existing accounts in your area. Prepare related monthly reports.  

• When required, maintain monthly contact with assigned accounts to develop relationships. Document activity with key accounts. Prepare account plans with appropriate actions and forward to District Manager. Schedule and conduct business reviews for customers on an annual basis or as needed.  

• Prepare and maintain a log in CRM software of all activities, business opportunities and offers submitted to customers and provide report to manager weekly.  

• Monitor workload of service department and ensure all open time slots are filled with sold work.  

• Qualify all any projects or credit worthiness as needed. Check D&B ratings and obtain credit application, if appropriate. Obtain tax-exempt certificate, if required.  

• Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days.  

• Monitor the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Contact accounts that are not renewing their agreements. Document all sales activity in the CRM System. Establish and maintain on-going communications with the service department to address issues related to the customer base.  

• Maintain customer and contact information in the CRM software, as required.  

• Follow all established safety rules and procedures, including those established by the customer.  

• Other duties as assigned by supervisor. 

REQUIRED EXPERIENCE: Two (2) years’ experience in service related sales preferred however equivalent education, experience and training will be considered. Must have demonstrated leadership experience, a basic understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills. Prior experience with cranes is a plus.  

OTHER REQUIREMENTS: Must have and maintain a good driving record. Must be willing and able to work off the ground, on occasion. Ability to relocate to other regions of the country may be required for advancement opportunities. 

EDUCATION: Bachelor’s degree or Associate’s degree preferred however, prior equivalent experience and training will be considered in lieu of formal degree.  

*This is a safety sensitive position  

*KCN

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one,   identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.