Manager I - Payment Control

Location:

11501 Outlook Street - Overland Park, Kansas 66211

Job Summary
Under the direction of the Senior Vice President of Servicing, the Manager I on the Loan Servicing & Asset Managment team is responsible for supervising Account Managers and overseeing the performance of the off-balance commercial real estate portfolio. This includes conduit, agency, and life insurance clients. The role also involves oversight of the Portfolio Services Warehouse team and the Conversions department. The Manager ensures compliance with regulatory, investor, and internal policies while delivering exceptional service to clients and rating agencies.

Essential Functions

• Supervise daily functions of Account Managers and organize workflow to ensure productivity and compliance.
• Act as liaison and manage warehouse client relationships, including contract negotiations and subservicing transactions.
• Participate in new loan closing meetings and facilitate securitization and conversion processes.
• Review and approve complex financial transactions such as escrow holdbacks and construction draws.
• Authorize disbursements from cash management and investor reporting accounts.
• Train staff and ensure adherence to procedures and policies.
• Collaborate with IT to improve workflow efficiencies.
• Evaluate and assign risk ratings through the Asset Quality Reporting process and participate in Asset Recovery Group planning sessions.
• Recommend and implement policy and procedure revisions.
• Be present in the office to work and collaborate in-person with colleagues and cross-functional teams.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree or equivalent experience (preferred)

Work Experience

• 5+ years of commercial real estate servicing experience. (required)

Skills

• Experience with McCracken/Strategy and RECWeb systems for managing commercial real estate loans.
• Ability to manage workflows, prioritize tasks, and ensure productivity across teams while meeting deadlines in a dynamic environment
• Ability to supervise staff, provide training, and foster a high-performance culture.
• Understanding of legal principles related to commercial real estate transactions.
• Familiarity with underwriting standards and practices for commercial real estate loans.
• Strong verbal and written communication for internal collaboration and client interaction.
• Ability to evaluate financial data, risk ratings, and operational performance.
• Ability to assess property-level financials to support servicing decisions.
• Ability to manage and grow client relationships and provide exceptional service to clients and rating agencies.

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Job Posting Expiration Date: 12/26/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.