Professional Services Consultant

About Ketch

Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives.

About the Role

Ketch is seeking a dynamic Customer Experience Consultant to drive successful customer implementations, deliver measurable business value, and serve as a strategic and technical advisor throughout the implementation. In this role, you will guide a variety of customers through onboarding, configuration, system integrations, privacy-program design, and launch execution.

You’ll partner across the Customer Experience team and cross-functionally with Sales, Product, Engineering, and Leadership to ensure customers realize immediate value with their investment in Ketch. This is a technical, high-impact, customer-facing role ideal for someone who loves solution design, problem-solving, and accelerating time to value.

This is a hybrid role 3x a week based in our San Francisco, CA office.

• Own the end-to-end, technically focused onboarding and implementation for customers—from requirements discovery and solution design to configuration and deployment.
• Ensure timely, high-quality deliverables that drive rapid time-to-value.
• Act as the single point of contact during onboarding, managing communication, expectations, and escalations.
• Function as a trusted advisor, guiding customers on privacy best practices, data governance processes, and product utilization strategies.
• Partner with Sales and Success to identify upsell and cross-sell opportunities aligned to customer needs and roadmap.
• Deliver training, feature walkthroughs, and best-practice recommendations to technical and business stakeholders.
• Advocate for customer needs internally, shaping future product and service enhancements.

• Technically minded professional with 3+ years in Professional Services, Solutions Consulting, or Technical Account Management at a cloud-based SaaS or consulting organization. 
• Experience managing multiple, simultaneous implementations on the go.
• Proven track record implementing technical solutions for a variety of customer use cases.
• Strong understanding of SaaS architectures, APIs, integrations, and enterprise IT environments.
• Working knowledge and utilization of AI tooling.
• Background in ad-tech or mar-tech a plus, especially working with tag management systems like Google Tag Manager.
• Ability to grasp technical concepts, in-depth understanding of product architecture to allow for design of sustainable workaroundsExceptional communication skills: able to simplify complex concepts for executives and technical users alike.
• Structured thinker with strong problem-solving capabilities; able to anticipate needs, identify risks, and proactively drive solutions.
• Energized by in fast-paced, high-growth environments—adaptable, resourceful, and comfortable with ambiguity.
• Entrepreneurial mindset with a bias for action, continuous improvement, and delivering measurable customer outcomes.
• Based in the San Francisco Bay Area, working on-site in our San Francisco office three days each week.
• Legally authorized to work in the United States.
• Fluent in written and spoken English, knowledge of of a second language is a plus.
• Bachelor’s degree required.